Customer Service Assistant - Head Office

Description

Job Summary: Join the Gama Distribuidora team and contribute to the excellence in logistics and qualified customer service that make it a quality benchmark. Key Highlights: 1. Interaction with company departments to develop solutions 2. Support for the external sales department 3. Teamwork, empathy, agility, and emotional balance Gama Distribuidora is a Minas Gerais-based company specialized in pharmaceutical product distribution. Since its foundation, it has been committed to being a dynamic company grounded in utmost respect and transparency toward its customers and partners. Efficient logistics and qualified customer service are its key differentiators, establishing it as a quality benchmark. Join this successful team! * **Responsibilities and Duties** Monitor the progress of service requests; Interact with internal departments to resolve service requests; Identify priorities; Handle phone inquiries; Prepare reports; Provide support to the external sales department; Monitor return processes; Record complaints; * **Requirements and Qualifications** Bachelor’s degree completed or in progress (preferred); Experience in Back Office, Level 2 Support, or Customer Service (preferred); Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); **And, of course, some essential skills for us:** Teamwork and empathy; Agility and emotional balance; Focus, innovation, and initiative; Ability to work under constant pressure; Dedication and punctuality. * **Additional Information** Gross Monthly Salary: R$ 2.351,22 Monday to Friday, 08:00 AM to 06:00 PM Monthly performance bonus of up to R$350.00 Medical Assistance; * Dental Assistance; * Transportation Allowance or Contracted Transportation (if available at your address) Fuel Allowance**; Pharmacy Benefit; Gama Compra (discounts on internal product purchases) EcxCard Benefit; Partnership with Higher Education Institutions; Language School Partnership; Vittude Partnership (discount on online therapy sessions); Discount Club Partnership; Sesc Club Benefit; Optical Store Partnership; Parking; TotalPass Benefit; On-site Restaurant (lunch discount of R$4.10 as per law) * **Medical and Dental Assistance eligibility begins only after the probationary period.** **Fuel Allowance eligibility applies only if contracted transportation is not provided.** Minimum Educational Requirement: Bachelor’s Degree