OPERATIONS SUPERVISOR

Description

**If your eyes light up, join Bernoulli** We are built by people who believe in education’s transformative power—creative, determined individuals who love learning. Professionals who see challenges as opportunities to innovate, generate ideas and solutions, and drive knowledge forward. All this within an environment where differences converge, engage in dialogue, and collaborate as a team—an inclusive, plural, and dynamic setting where people are motivated to develop, evolve, prosper, and achieve their goals. If your eyes light up at the prospect of new challenges and you wish to be part of a company undergoing cultural transformation—one that never stops growing—join Bernoulli! Come revolutionize education with us! **Responsibilities and duties** * Supervise the daily operational activities of the Customer Support Assistants team; * Ensure adherence to SLAs, deadlines, and departmental performance indicators; * Monitor team productivity, quality, and operational efficiency; * Track metrics, conduct operational analyses, and identify opportunities for improvement; * Prepare management reports and performance presentations for leadership; * Lead alignment meetings with the team to provide direction, communication, and demand tracking; * Participate in strategic meetings with leadership and interfacing departments; * Support task distribution and definition of operational priorities; * Engage in team development, ongoing monitoring, and continuous feedback; * Ensure compliance with internal processes, policies, and service standards; * Propose operational improvements focused on efficiency, organization, and customer service experience; * Serve as a leadership support point for operational decision-making; * Contribute to building a more analytical, indicator-driven culture within the department. **Requirements and qualifications** * Prior experience leading operational and/or customer service teams; * Experience in customer service, support, or client relationship operations; * Knowledge of SLA management, operational KPIs, and performance tracking; * Experience in people management, delivering feedback, and team development; * Analytical ability to interpret KPIs, identify deviations, and formulate action plans; * Familiarity with operational routines, demand prioritization, and managing multiple concurrent tasks; * Strong interpersonal communication skills and ability to lead alignment meetings; * Experience preparing management reports and performance presentations for leadership; * Organized, proactive profile with a continuous improvement mindset. **Additional information** Health insurance Dental insurance Life insurance Meal and food allowance on the same card Breakfast or afternoon snack at physical locations Transportation allowance Total Pass and Wellhub (access to gyms and wellness services) Birthday day off Corporate University Pregnancy support program Psychological, legal, financial, and social counseling program Wedding gift Duo Gourmet Bernoulli Benefits Club: access to a network of partnerships offering discounts on undergraduate and graduate courses, electricity bills, language classes, and much more—for you and your family Mothers working under a hybrid model are fully remote from the 6th month of pregnancy until the child’s first birthday Fathers working under a hybrid model are fully remote from the child’s birth until age six months Data protection changes everything During the candidate selection process for our open positions, we will use your personal data registered on the Gupy platform. All collected information will be processed according to strict information security standards and in full compliance with applicable privacy laws—including Brazil’s General Data Protection Law (LGPD) No. 13.709/18—as well as the terms outlined in our Privacy Policy, available at: https://www.bernoulli.com.br/bernoulli\-educacao/info/pol%C3%ADtica\-de\-privacidade/ If you are not selected for the position you applied to, your personal data will remain in our databases, governed by the same parameters described above, so they may be considered for future opportunities. By proceeding with our selection process, you acknowledge and agree to these terms. At Bernoulli Educação, we believe that awakening the **passion for learning** is what drives knowledge—and we make this our purpose. Our story began in 2000 in Belo Horizonte, and today Bernoulli is one of Brazil’s most solid and respected educational groups, serving students from Early Childhood Education through Pre-University preparation. Beyond Bernoulli schools in Belo Horizonte and Salvador, we operate Bernoulli Teaching System, responsible for developing integrated technological educational solutions, serving approximately 350,000 students across over 1,000 partner schools nationwide—and also maintaining a presence in a school in Japan. **A story with infinite possibilities!** We are a young, innovation-oriented company that never stops growing. We are committed to making a significant contribution to society. Within our **DNA**, you’ll find determined, passionate people—always eager to learn more. So if you: * have a **spark in your eyes**; * aspire to work at one of the **country’s leading educational groups**; * enjoy **challenges**; * seek an opportunity to **accelerate your career**. **Bernoulli welcomes you with open arms!**