Junior Support Analyst - Scheduling

Description

**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We have preserved our innovative DNA since our founding in 1999, facing the daily challenge of redefining our own limits and delivering to the market an increasingly comprehensive, fast, and accurate solution. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever thought about working on Latin America's most complete and innovative end\-to\-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 8:00 AM to 3:40 PM \- Home Office \- 6x1 rotating shift **Job responsibilities** * Organize and manage technical team schedules, ensuring correct scheduling of tracker installation, uninstallation, and maintenance processes; * Track and monitor field teams, ensuring service delivery complies with the defined schedule; * Identify the appropriate team for each service, considering location, availability, and technical specialization; * Assess demand against available resources, prioritizing services with lower operational cost; * Plan and direct repair and preventive maintenance services, mapping locations requiring technical support; * Align technicians' schedules with clients' availability, ensuring process efficiency and clear communication; * Control and record all services in the system, maintaining accurate and up-to-date tracking of demands. **Requirements** * Intermediate Excel knowledge; * Experience or aptitude for customer service; * Strong communication and organizational skills; * Ability to handle multiple simultaneous demands.