Quality Coordinator - Betim/MG

Description

Job Summary: DENSO is seeking a Quality Coordinator to lead the Quality interface with customers, coordinate PPAP processes, audits, and warranty management, ensuring excellence and continuous improvement. Key Highlights: 1. Global leader in automotive technology, driven by innovation and quality. 2. An environment that values people, invests in development, and promotes teamwork. 3. An opportunity for leadership and growth within a world-renowned multinational. Grow with us! DENSO is hiring a Quality Coordinator! How about transforming your talent into maximum power? DENSO is a global leader in automotive technology, present in numerous countries, always driven by innovation, quality, and respect for people. Here, we believe in the power of collaboration and joint growth — after all, it’s our team that makes the difference! We are seeking professionals to join our Quality area. As a Quality Coordinator, you will play a strategic role in managing customer relationships, ensuring compliance with quality requirements across all stages of the production process — from pre\-launch through to series production. Your mission will be to lead the Quality interface with customers, coordinate PPAP processes, audits, root cause analyses, and warranty management, ensuring product excellence, customer satisfaction, and continuous process improvement. At DENSO, you will find an environment that values people, invests in development, and fosters teamwork as an essential part of our culture. If you seek leadership, growth, and an opportunity with a world-class multinational, this is your place! Apply now and accelerate your career with us! **Responsibilities and Duties** **Responsibilities:** Serve as the primary representative of Plant Quality Management in all customer interactions during pre\-launch, launch, and series production phases; Ensure understanding and application of customer quality requirements across all plant operations, acting as the focal point for quality-related communications; Evaluate and implement specific customer requirements, including planning and tracking requalification activities and product audits; Manage the PPAP (Production Part Approval Process) for internal and external customer product releases, ensuring compliance and proper documentation; Maintain communication with customers via designated portals, including PPAP submissions, complaint reports, and quality certificates; Lead the customer interface during technical visits, audits, evaluations, and change management processes; Monitor customer performance indicators and scorecards, implementing corrective actions whenever necessary; Manage quality alerts and escalations, leading containment actions, root cause analyses, and crisis management; Represent Quality Management in development projects, ensuring compliance with internal and external requirements; Support product and process change activities, ensuring proper assessment of quality impacts; Coordinate warranty management and customer complaint resolution using structured problem-solving methodologies such as 8D and A3; Conduct technical analyses and implement corrective actions related to failures identified in warranty returns; Analyze warranty trends and quality-related costs, identifying systemic issues and opportunities for continuous improvement; Track and ensure resolution of component issues reported by customers, documenting lessons learned to strengthen processes. **Requirements and Qualifications** **What We Seek** Bachelor’s degree in Engineering or related fields (mandatory); Solid experience in Quality within an industrial environment, preferably in the automotive sector (mandatory); Knowledge of quality standards and systems (ISO 9001, IATF 16949\) and tools such as APQP, FMEA, PPAP, MSA, and SPC (mandatory); Experience in team leadership and people management; Intermediate to advanced English proficiency; Negotiation, communication, and stakeholder/customer engagement skills. **Additional Information** **Key Benefits\*** PPR (Profit Sharing Program); Annual bonus; Medical assistance; Dental assistance; On-site meals; Meal allowance; Life insurance and funeral assistance; Wellhub/Gympass; Shuttle service or transportation allowance; Childcare assistance; Private pension plan; SESI Club membership; Performance-based bonus (PMP); Facilities (parking, cafeteria, medical clinic, and bank branch). * **According to the current benefits policy and local eligibility rules.** We are a global advanced mobility company that positively transforms how the world moves and contributes to a more sustainable and connected future. As a member of the **Fortune 500**, we offer a diversified portfolio of products with real global impact. Since 1949, we have operated as a Tier 1 supplier and influencer in the automotive market, delivering **thermal systems**, **powertrain**, **mobility**, **electrification**, and **electronics** solutions to OEMs and manufacturers worldwide. We are at the forefront of essential technologies: Electrification, Connectivity, Advanced Safety, Automated Driving, and Factory Automation/AgTech. Our purpose is to generate value, inspire innovation, and shape the future of mobility. At DENSO, every employee has the opportunity to contribute to this global transformation, share ideas, and grow in an environment that values technology, diversity, and real-world impact. **Join DENSO at one of our 6 locations in the region and drive the future of mobility!**