Collision Analyst

Description

Job Summary: The professional will analyze complex incidents involving events and vehicle collisions, manage processes, and validate irregularities and indications of fraud. Key Highlights: 1. Analyze complex incidents involving events and vehicle collisions. 2. Manage processes and monitor the quality of services provided. 3. Analyze documents to identify frauds and irregularities. Universo AGV is a vehicle protection association whose purpose is, through mutualism, to offer all Brazilians a high-quality, excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or work vehicles—such as motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Analyze highly complex incidents involving events and vehicle collisions; * Complete internal forms; * Monitor the progress of each process stage until its conclusion; * Monitor the work of external service providers and investigators, ensuring deadlines are met and evaluating service quality; * Update the proprietary CRM system and specific spreadsheets with accurate data and information to meet deadlines; * Analyze documents and assess the presence of fraud indicators in each case, aiming for maximum investigative effectiveness; * Validate the existence of irregularities and refer necessary cases to the legal department; * Perform daily management of information related to ongoing processes; * Conduct frequent telephone contacts with members, third parties, public agencies, and others as required. **Requirements and Qualifications** * Preferred background in Law, Business Administration, or Mechanical Engineering; * Basic Excel proficiency; * Minimum 1 year of relevant experience preferred. **Additional Information** Only Universo members enjoy: * Freedom to eat wherever you prefer using our Caju card, with R$40.00 per workday; * Choice between transportation allowance or fuel assistance; * Your health is one of our top priorities—your GymPass membership is fully covered! Plus, dependent plans start from R$29.90; * Co-payment medical assistance from Unimed; * Training programs via Academia Performance; * Development incentives through university partnerships, offering up to 50% scholarships for undergraduate and graduate courses; * Language school partnerships, with special conditions for online or in-person study; * Access to Clube You, providing numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every goal achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to many nationwide benefits, activities, and quality services at low cost. We specialize in a topic of shared interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or work vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.