Technical Claims Analyst

Description

Job Summary: We are seeking a Technical Claims Analyst with an investigative mindset to manage end-to-end claims adjustment processes, focusing on legal compliance and policyholder experience. Key Highlights: 1. Agile environment with real impact and room for growth 2. End-to-end management of claims adjustment processes 3. Focus on legal compliance and policyholder experience **Who We Are** Loovi is a rapidly growing insurtech with a clear mission: transforming access to auto insurance in Brazil. We combine technology, data, and direct communication to deliver more affordable and relevant solutions—because we believe good insurance should not be a privilege reserved for the few. Here, creativity and performance go hand in hand. If you want to work in an agile environment with real impact and room to grow, you’re in the right place. **About the Role** We seek a Technical Claims Analyst with an investigative mindset, rigorous attention to detail, and commitment to technical excellence. The professional will be responsible for end-to-end management of claims adjustment processes—from documentary analysis to issuing conclusive expert opinions—always prioritizing legal compliance, policyholder experience, and integrity of Loovi’s claims portfolio. **Responsibilities:** * Document analysis: Receive, verify, and analyze vehicle claims documentation (material damage, collisions, thefts, robberies, civil liability, and others), validating coverage based on Loovi’s General Insurance Conditions; * Technical causation analysis: Assess consistency between damages and declared circumstances using expert reports, photographs, police reports, and other technical documents; * Investigation management: Request expert appraisals, internal investigations, and supplementary inquiries; monitor investigation progress and produce technical conclusions based on issued reports; * Interviews and inquiries: Conduct interviews with policyholders, third parties, and witnesses to clarify claim circumstances and identify potential inconsistencies; * Fraud detection: Identify indicators of irregularities and conduct preliminary risk analysis, actively contributing to portfolio protection; * Opinions and reports: Draft conclusive technical opinions to support decisions regarding claim settlement or denial; * Legal compliance: Ensure adherence to deadlines set by SUSEP and the Consumer Protection Code (Law No. 8\.078/1990\), guaranteeing full traceability of all actions within the system; * Advisory support: Provide empathetic, human-centered assistance to policyholders and other stakeholders, clearly and compassionately communicating process status. **Requirements:** * Currently pursuing or completed undergraduate degree, preferably in Law, Business Administration, Engineering, or related fields; * Prior experience in claims analysis, preferably in the automotive segment; Insurance legislation: Law No. 15\.040/2025, Decree-Law No. 73/66, SUSEP regulations, Consumer Protection Code (CDC), and Civil Code; * Critical analysis of technical and legal documents (expert reports, police reports, contracts); * Management tools: Microsoft Office suite, CRM systems, and claims adjustment platforms.