Job Summary: The Telehealth Operator at Grupo Fleury is responsible for delivering humanized customer service, scheduling medical tests, and ensuring quality and excellence. Key Highlights: 1. Humanized and empathetic customer service 2. Focus on quality and excellence in service 3. An environment for knowledge exchange and self-development **Job Details** -------------------- At Grupo Fleury, we believe purpose and career go hand in hand. More than that, we recognize the importance of opportunities to forge a path toward success. In our selection processes, we seek individuals who are passionate about what they do and aligned with our values. With this in mind, we have affirmative action positions for candidates aged 50+ for the Telehealth Operator role, located in the São Lucas neighborhood of Belo Horizonte/MG. **What are the team and role challenges:** This person will be responsible for providing customer service to Grupo Fleury clients. We seek someone who welcomes, listens to, and understands customers’ needs—maintaining humanized service while upholding the quality and excellence we deeply value. **Main Responsibilities**: * Schedule medical tests according to client needs, physician requests, and health insurance requirements, ensuring all necessary information is communicated; * Meet daily performance targets—including conversion rate (number of scheduled appointments), average handling time, quality (service standards), and adherence (punctuality)—to ensure individual and team work quality. **We are looking for someone who has:** * Completed high school education; * Strong verbal and written communication skills; * A warm, friendly voice tone; * Professionals capable of delivering humanized and empathetic service; * Passion for people, genuine interest in healthcare customer service, concentration, and commitment to deliverables and goals. Before applying, please verify that you meet the requirements and resonate with our purpose. Our essence inspires our everyday work; thus, we seek passionate individuals who: * Foster an environment of knowledge exchange by sharing experiences and enabling interdependence among teams; * Remain in constant motion—investing in self-development and acting as facilitators in others’ growth; * Pursue social awareness of diversity and inclusion, collaborating to build a cooperative environment; * Identify and anticipate customer needs, acting promptly to provide suitable and personalized solutions; * Plan and execute work with excellence to achieve expected results, guided by innovation and agility; * Generate and implement new ideas, constantly seeking improvements to experiment with new approaches and adapt to market changes. **Job Information:** Work Model: On-site at São Lucas neighborhood, Belo Horizonte \- MG Working Hours: 180 hours per month Schedule: 6 days on, 1 day off Working Hours: To be determined We care for you at every stage of your journey! **Health and Well-being:** * Medical and dental assistance for you and your family; * On-site clinic or telemedicine services; * Specialized care programs: pregnancy, adoption, obesity, oncology, and more; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports activities and quality-of-life initiatives. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Everyday Convenience:** * Food allowance; * Meal voucher; * Transportation voucher; * Daycare assistance; * Discount club offering benefits across retail stores, pharmacies, travel, beauty, culture, leisure, and other services. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. Here, care goes beyond benefits—it’s present at every step of your journey. We promote an inclusive culture focused on equity and valuing differences. Our positions are open to all, and, as a symbol of our intentionality, we offer affirmative action opportunities. Our commitment extends beyond compliance with legislation promoting diversity and inclusion. We actively work to increase representation across race, ethnicity, gender, generations, persons with disabilities, and LGBTQIAPN\+, as well as strengthening representation of Black women, Indigenous people, and family heads. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Grupo Fleury informs that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for job applications, training, educational materials, or any related expenses. **Requirements** -------------- ### **Minimum Education** **Completed High School (Secondary Education)**
João Silva
Indeed · HR
João Silva
Indeed · HR
