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Job Summary: A Social Service professional to ensure humanized assistance, identifying vulnerabilities and contributing to problem resolution within inter- and extra-sectoral teams. Key Highlights: 1. Humanized and comprehensive assistance to users 2. Integration into multidisciplinary teams 3. Contribution to social protection and rights Ensure humanized assistance to users and their families, identifying situations that may interfere with the implementation of established therapeutic plans, applying principles and techniques of Social Service while considering the domains of law and social protection, integrating and collaborating with inter- and extra-sectoral teams in problem resolution. **Working Hours:** 1:00 PM to 7:00 PM (Monday to Friday) **Salary:** R$ 3.237,74 **Benefits:** * Transportation allowance; * Meal voucher or food allowance; * Medical assistance (UNIMED); * Dental assistance (METLIFE); * Educational assistance (Undergraduate and Postgraduate); * Daycare allowance - Amounting to R$ 200.00 (per child), subject to eligibility criteria and for children up to 48 months of age (limited to 3 children), provided to: o Mothers or legal guardians of children up to 48 months of age, or children with special needs of any age; o Fathers with definitive custody of children up to 48 months of age, or children with special needs of any age. * Quality-of-life program; * Funeral plan; * Partnerships with restaurants, Pacheco, psychologists, pharmacies, workshops, and gyms; * Christmas gift card. **Responsibilities and Duties** While providing assistance: * Prioritize Social Service assistance to health service users and their companions facing social vulnerability; * Monitor hospitalized users through interconsultation requests, assessing social demands that may interfere with treatment and discharge processes; * Conduct social observation, reception, and follow-up; * Perform diagnostic investigations for planned social interventions, applying Social Service methods and techniques; * Conduct socioeconomic studies and refer users/families to social inclusion projects and/or programs aligned with their needs; * Inform and guide users/families about institutional rules and routines; * Guide and refer patients to public network social resources and benefits, as well as support entities, to ensure continuity of treatment; * Identify and monitor users undergoing prolonged hospitalization, intervening jointly with the healthcare team to expedite treatment and subsequent discharge; * Arrange transportation, coordinating with Municipal and State Health authorities or directly with the Institution, to meet users’ needs and optimize the hospital discharge process; * Facilitate responsible discharge by contacting and referring users to the primary care referral network, issuing and forwarding counter-referral reports (as requested by governmental and non-governmental agencies and relevant institutional departments – EMAD/UBS/PSF/CREAB); * Request supplies, special diets, equipment, or any other socio-assistance materials through Brazil’s service network structure, regardless of administrative level (municipal, state, or federal), aiming to sustain necessary follow-up/treatment; * Attend hearings when summoned by the Public Prosecutor’s Office; * Guide and support families and/or caregivers regarding issues arising from deaths, working collaboratively with the multidisciplinary team; * Carry out actions enabling user burial when family cannot be located; * Conduct shift handover/care transfer; * Document all cases followed by Social Service in medical records. * Participate in and lead training sessions, administrative meetings, multidisciplinary rounds, assistance groups, and other institutional projects as required; * Supervise and guide Social Service students, providing learning opportunities consistent with curriculum requirements and institutional policies. **Requirements and Qualifications** Bachelor’s degree in Social Service Postgraduate studies, specialization, or master’s degree preferred; Knowledge or coursework in management or project development preferred; Active registration with CRESS MG. **Additional Information** We are Santa Casa BH and work for a cause: delivering top-tier healthcare to everyone. In over 100 years of history, we have built a legacy recognized across Minas Gerais. We stand as the largest healthcare institution in the state, comprising Santa Casa BH Hospital — a 100% SUS high-complexity hospital; São Lucas Hospital — a private and insurance-based facility; Santa Casa BH Specialized Outpatient Clinics; Santa Casa BH Maternal and Child Institute; Santa Casa BH Oncology Institute; Santa Casa BH Clinical Research; Órix Lab Santa Casa BH; Santa Casa BH School of Health; Santa Casa BH Geriatric Institute; and Santa Casa BH Family Assistance. More than 8,000 employees uphold our mission as their own ideal. Together, we are one heart. **Alert!** Santa Casa BH **does not charge any fees during its selection processes.** All recruitment procedures are conducted **free of charge and transparently**. Should you have any doubts, please contact Santa Casa BH directly via official channels available on our website. 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