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Job Summary: The professional will serve customers, provide information, optimize hotel visibility, and ensure memorable experiences for guests. Key Highlights: 1. Opportunities for improvement in training and development. 2. An inclusive environment that values the personality and culture of Heartists®. 3. A positive and sustainable impact on the hospitality of the future. Company Description Accor is the global leader in hospitality, with more than 5\.600 hotels and 850\.000 rooms across over 110 countries. In Brazil, it operates well-known brands such as ibis, Mercure, Novotel, Pullman, and many others. Leveraging the strength of our teams and our diverse holistic ecosystem of brands, experiences, and solutions, we are forging new paths to shape the hospitality of the future—connecting cultures with sincere care. ❤️ Heartist® Culture Everything we do comes from the heart. We believe in human connections and genuine emotions. What We Offer * **Professional Growth**: Opportunities for improvement in training and development empower Heartists® to take ownership of their professional growth. * **Inclusive Environment**: Accor provides equal opportunities and encourages Heartists® to bring their personality, culture, background, and religion to the team. * **Purpose-Driven Work**: Seize opportunities to create memorable experiences for our guests and generate a positive, sustainable impact. * **Personal Recognition**: All Heartists® should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist®! Job Description * Serve customers in accordance with the brand’s service style; * Provide various information according to guest needs and essential departmental practices; * Responsible for reflecting the hotel’s defined distribution strategies across distribution channels, optimizing its visibility and thereby contributing to increased revenue for the unit(s) under responsibility; * Handle telephone, email, and WhatsApp inquiries, as well as in-person requests for quotations, reservations, and group bookings, in accordance with the brand’s service style; * Place customers at the “heart” of everything performed, delivering a unique and unforgettable experience aligned with Accor’s Service Culture; * Serve as the primary liaison between the customer and other hotel departments, receiving their requests, suggestions, and complaints; * Pay special attention to regular guests and All. Ensure differentiated welcome treatment and offer available Soft Benefits according to their classification and preferences; * Ensure compliance with Front Office practices and Autocontrol procedures. Qualifications * Open Mindset * Customer Orientation * Self-Confidence * Communication * Teamwork * Proactivity and Initiative * Business Knowledge and Improvement Additional Information * Health Insurance * Meal Voucher * Dental Insurance (optional enrollment) * Life Insurance * Transportation Voucher * PPR (Profit-Sharing Program) * Pharmacy Reimbursement (50% reimbursement of medical expenses) * Heartist Rate (discount for employees to stay at Accor brand hotels).
