Quality Analyst - Quality Management Department

Description

Job Summary: Provide technical support to departments in developing and monitoring quality management processes, internal and external audits, and continuous system improvement. Key Highlights: 1. Technical support for quality management and processes 2. Conducting internal audits and monitoring external audits 3. Continuous improvement of systems and employee training Provide technical support to departments in developing and monitoring quality management processes in accordance with legal requirements, institutional policies, and best practices; monitor and control the SGQ (Quality Management System) document structure; support improvements to quality department systems/applications; train and guide employees on tools used; conduct internal audit processes; monitor external and regulatory audits to enhance Quality Management processes and contribute to GSCBH's results. **Work Schedule:** 44 hours per week, flexible. **Salary:** R$ 4\.748,67 **Benefits:** * Transportation allowance; * Meal allowance or food voucher; * Health insurance (UNIMED); * Dental insurance (METLIFE); * Education assistance (undergraduate and postgraduate); * Daycare allowance — R$ 200.00 per child, for mothers with children meeting eligibility criteria and aged up to 4 years (limited to 3 children); * Quality-of-life program; * Funeral plan; * Partnerships with restaurants, Pacheco, psychologists, pharmacies, and auto repair shops; * Christmas gift card. **Responsibilities and Duties** * Provide support to departments in implementing, maintaining, and improving the Quality Management System, Licensing, and Risk and Crisis Management; * Develop and deliver departmental or institutional training sessions; * Disseminate communications and training on Risk Management, Licensing, and Quality Management; * Monitor identified risks by evaluating controls, contingencies, and risk ratings; * Support departments in identifying, controlling, and monitoring risks; * Implement and maintain the methodology for addressing Regulatory Agencies, Risk and Crisis Management at Santa Casa BH; * Monitor and respond to external audits or regulatory inspections (e.g., Sanitary Surveillance, SMSA, Accrediting Institutions – IACs, Public Prosecutor’s Office, MGHOSP, DENASUS, Councils, and others); * Plan and organize preparations for external audits, regulatory inspections, or site visits; * Actively participate in internal and external audits, inspections, visits, or benchmarking activities conducted by the Quality Management Department, responding to inquiries and presenting appropriate evidence; * Promote improvement of Quality Management Department processes based on analysis of internal audit reports, proposing and tracking necessary adjustments; * Participate in planning and developing the Quality Management Department’s activity schedule; * Comply with the quality activity schedule; * Plan, organize, and conduct internal audits of the Quality Management System, Risk and Crisis Management, Councils, Committees, Working Groups, and Licensing, registering them according to established guidelines; * Promote improvement of quality processes based on analysis of internal audit reports, proposing and tracking necessary adjustments; * Define the internal auditor group using pre-established criteria to enable them to act as multipliers of the management system; * Train, guide, and monitor the internal auditor group through analysis of their reports; * Tabulate, record, and monitor quality indicators monthly; * Collect, monitor, and track data related to the Quality Management System, Risk and Crisis Management, and Licensing to enable analysis and implementation of corrective or improvement actions; * Monitor reference processes and departments by attending and conducting meetings, trainings, and guidance sessions either in person or hybrid (email, email space and chat, telephone, etc.); * Monitor process indicators and participate in Results Meetings, evaluating and implementing necessary improvements; * Collect data, information, and evidence to support and develop the Senior Management Critical Review (ACAD), Quality Management System Critical Review, and Institutional Risk Management Critical Review; * Draft and revise documented information for the Quality Management Department, keeping it updated and compliant with established documentation guidelines; * Draft corporate procedures for the Quality Management System in accordance with applicable reference standards and legal requirements; * Support the organization in systemic actions related to quality, risk, crisis, and licensing management; * Issue and store records related to the Quality Management System, Licensing, and Risk and Crisis Management; * Record, monitor, and enter evidence into the Quality Management Department’s Action Plans, maintaining compliance with established documentation guidelines; * Handle occurrences, incidents, and nonconformities in the MV Strategic System, following institutional guidelines; * Monitor incident materialization and action plans for impact reduction and improvement; * Identify and report situations with potential institutional risk; * Contribute to enhancing incident management, crisis management, and decision-making based on risk and opportunity scenarios; * Participate in improvement/working groups and Committees/Commissions; * Monitor and issue monthly reports on the status of Quality Management System, Risk, and Licensing activities, sharing them with respective managers; * Hold periodic meetings to report the status of Quality Management System, Risk, and Licensing activities, sharing updates with respective managers and senior leadership; * Schedule, monitor, and record meeting minutes and attendance lists; * Perform evaluation and publication of documented information, maintaining it in contingency to ensure traceability and retrieval if needed; * Generate and monitor publication in SCM, recording it per institutional guidelines; * Use the Intranet – Tots platform per institutional guidelines; * Manage improvement and correction requests for the Quality Management System and related systems used by the Quality Management Department; * Handle service tickets in the Gestão X System, adhering to established deadlines; * Support SGQ users and manage SGQ and institutional drive access permissions/exclusions; * Guide departmental references on quality processes, operationalization, and tool usage; * Initiate Legal Service Orders; * Collect, evaluate, and organize evidence to respond to regulatory agencies and external auditors; * Monitor and evaluate providers (external suppliers); * Train, guide, and support new Quality Management Department professionals in performing their duties; * Train, guide, support, and evaluate undergraduate interns from the Quality Management Department in performing their duties; * Monitor the selection process for undergraduate interns from the Quality Management Department; * Report progress and pending matters related to the SGQ, Licensing, and Risk and Crisis Management to management; * Stay current with quality management methodologies used in audits (ONA, ISO, JINHA, etc.); * Attend training sessions offered by the Institution and the Quality Management Department to improve and develop skills and competencies; * Pursue professional development in quality management, licensing, and risk management through company visits, external events, workshops, etc., aiming to incorporate and disseminate new knowledge, methodologies, and tools; * Maintain materials and equipment under one’s responsibility to extend their useful life; * Perform work observing occupational safety aspects and behavioral standards, complying with current legislation and internal regulations; * Perform other tasks of similar nature and complexity level upon request from the immediate supervisor. **Requirements and Qualifications** * Completed undergraduate degree — preferably in health sciences; * Postgraduate degree preferred. **Additional Information** We are Santa Casa BH and work for a cause: delivering top-tier healthcare to everyone. With over 100 years of history, we have built a legacy recognized across Minas Gerais. We are acclaimed as the largest healthcare institution in the state, comprising Santa Casa BH Hospital — a 100% SUS high-complexity hospital; São Lucas Hospital — private and insurance-based; Santa Casa BH Specialized Outpatient Clinics; Santa Casa BH Maternal-Infant Institute; Santa Casa BH Oncology Institute; Santa Casa BH Clinical Research; Santa Casa BH Órix Lab; Santa Casa BH School of Health; Santa Casa BH Geriatric Institute; and Santa Casa BH Family Care. More than 8,000 employees uphold our mission as their own ideal. Together, we are one heart. **Alert!** Santa Casa BH **does not charge any fees during its selection processes.** All recruitment procedures are conducted **free of charge and transparently**. If in doubt, contact Santa Casa BH directly via official channels available on our website. 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