Senior Operations Analyst

Description

Job Summary: This administrative position involves handling service requests, releasing parts, managing warranty claims and courtesy services, providing support to technicians, maintaining spreadsheet records, and tracking material returns. Key Highlights: 1. Administrative duties with technical support and request management 2. Process control and monitoring responsibilities 3. Handling warranty claims and courtesy services for customers Job Responsibilities: Administrative role involving handling requests via system/phone, releasing elevator parts through the system, managing warranty claims and courtesy services for Atlas Schindler customers, monitoring third-party technician services, supporting company technicians, maintaining Excel spreadsheets, and tracking material returns. Familiarity with SAP system is a plus; BWA offers: * Salary: R$ 2.551,87 + VT + VR (R$27.32/day) * Co-payment health insurance plan * Dental insurance plan * Childcare allowance * Discounts on universities, pharmacies, and leisure activities * Life insurance * Sesc membership benefits What we expect from you: * Completed high school education * Availability to work Monday through Friday * Intermediate Excel skills * Advanced writing skills Working hours: 7:30 AM to 5:30 PM Employment type: Full-time, permanent CLT contract Compensation: R$2.551,87 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal transportation allowance * Meal allowance * Transportation allowance