Junior Relationship Consultant

Description

Job Summary: We are seeking a Relationship Consultant for Onboarding with a consultative and commercial mindset, responsible for ensuring an exceptional experience for partners and identifying growth opportunities. Key Highlights: 1. Strategic engagement helping clients achieve results and grow 2. Developing and managing relationships with client/partner portfolios 3. Identifying sales opportunities and stimulating engagement **Description:** We are looking for a **Relationship Consultant** with a consultative mindset and commercial acumen to join our Onboarding team. This person will be responsible for leading the initial interactions with our partners, ensuring an exceptional experience from the very beginning of their journey, while simultaneously identifying growth opportunities, new sales, and relationship expansion. Here, Customer Success operates strategically, helping clients achieve results and grow alongside us. **Responsibilities:** * Develop and manage relationships with client/partner portfolios during onboarding * Conduct diagnostic conversations to understand the partner's current situation and needs * Provide consultative guidance on products, processes, and best practices * Identify sales opportunities (new products, new batches, and ecosystem solutions) * Stimulate engagement and usage of services, ensuring progression and recurrence * Monitor customer satisfaction to drive loyalty and retention * Support partners in resolving questions and overcoming potential challenges * Manage the portfolio with contact and status tracking in spreadsheets (Excel/CRM) * Guide clients on rules, workflows, and terms of contracted products * Proactively generate new business opportunities within the existing base **Requirements:** * Prior experience in customer service or partner relationship management * Strong communication and interpersonal skills * Ability to effectively solve problems * Organizational skills and ability to manage multiple tasks simultaneously * Knowledge of negotiation and sales techniques **What We Offer:** * Salary R$ 2\.000,00 \+ Performance Bonus; * Fuel allowance or transportation allowance; * Meal allowance of R$20.00 via Flash Benefícios; * Medical and dental assistance; * Educational institution partnership program; * Free psychotherapy; * Birthday gift; * Totalpass; * Referral bonus. **Additional Information:** \- Rua Juiz de Fora, Barro Preto, Belo Horizonte \- Minas Gerais, 30180\-060, Brazil * Working hours: Monday to Friday, from 8:00 AM to 6:00 PM\.