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Job Summary: We are seeking a Junior Customer Success Analyst to build valuable relationships, generate real impact, and support the monitoring and development of customers, ensuring a seamless journey and continuous advancement in platform usage. Key Highlights: 1. Build valuable relationships and generate real impact with customers. 2. Innovative, collaborative, and purpose-driven environment. 3. Opportunity for growth in Customer Success. **Job Description:** ---------------------- At Vuupt, we believe our customers’ success is what sustains our growth. Therefore, we seek someone eager to build valuable relationships, generate real impact, and grow alongside us. We are expanding and need a professional to monitor and develop Low-tier customers, ensuring a seamless journey, high-quality support, and continuous advancement in using our platform. If you are communicative, organized, enjoy teaching, and are passionate about customer relationships, this could be your opportunity to grow within an innovative, collaborative, and purpose-driven environment! What you’ll do: Monitor the journey of Low-tier customers based on platform usage data; Identify engagement opportunities, progression paths, and churn risks; Conduct follow-up meetings and performance reviews with customers; Proactively manage retention by designing and executing action plans; Participate in post-onboarding meetings to strengthen relationships and align expectations; Identify upsell and cross-sell opportunities and coordinate with the Sales team; Track metrics such as Health Score, CSAT, NPS, and platform usage; Collaborate with internal teams to ensure swift resolution of requests; Encourage advanced platform usage and activation of integrations; Lead negotiations in churn scenarios, investigate root causes, and document learnings; Your typical day: Conduct follow-ups with customers via phone, email, WhatsApp, or videoconference; Update customer information and status in the CRM; Prepare performance and platform usage reports; Monitor key metrics and take action on at-risk customers; Execute satisfaction surveys (CSAT and NPS) and implement action plans; Record feedback, objections, and insights to improve the product; Attend internal alignment and team development meetings; Support customers in adopting and maximizing platform usage; ¿ Open Positions: 1 vacancy for Junior Customer Success Analyst Required Qualifications: What we’re looking for in you Clear and didactic communication Skills in facilitating training and guiding users Organization and strong portfolio management Proactivity and analytical mindset Enjoyment of customer interaction and problem solving Interest in technology, operations, and SaaS environments Eagerness to grow and continuously learn **Essential Requirements:** ------------------------------ Prior experience in customer service, onboarding, implementation, training, or technical support. Excellent verbal and written communication skills. Organization and discipline Ability to analyze platform usage behavior. Basic/intermediate proficiency with digital tools (Google Workspace, support platforms, SaaS systems). Bachelor’s degree in Administration, Logistics, Project Management, Technology, or related fields. **Desirable Requirements:** -------------------------- Prior experience in technology, software, or consulting companies. English proficiency; Additional coursework in Project Management, Customer Success, Corporate Education, Training & Development, or related areas. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Benefits that make a real difference in your journey with us! At Vuupt, we believe caring for people goes far beyond the workplace. That’s why we offer 20 outstanding benefits promoting quality of life, well-being, development, and recognition. Check them out: Quality of Life: Bradesco Health Plan, fully covered by the company for the employee, with no co-payment. Bradesco Dental Plan, also fully covered by the company, with no co-payment. Meal Voucher of R$ 32.00 per day via flexible card (grocery and restaurants), with only a symbolic deduction of R$ 1.00 (one real). And best of all: it’s not suspended during vacation! Mobility Allowance of R$ 25.00 per day via Flash card wallet, also with a symbolic deduction of R$ 1.00 (one real). The average monthly benefit value is approximately R$ 1\.200,00. Gympass (now Wellhub) — Easy access to gyms and wellness services. Life Insurance — Fully covered by the company, for your security and peace of mind. It provides exactly that—greater peace of mind for the insured, who will be supported should they face difficult situations or illnesses preventing them from supporting themselves or their families. The life insurance incurs zero cost to the employee; Well-being and Balance 40-hour weekly work schedule — Not 44 hours. Here, your time matters! Flexible Hours — Greater freedom to organize your day. Remote Work on Mondays — Plus included remote work allowance. Vuupt Day Off — A personal day off in your birthday month. Year-End Collective Vacation — A break between Christmas and New Year’s to enjoy with loved ones. Plus, we also offer: Recognition and Celebrations: Your Day, Our Toast — You receive a personalized birthday gift! Bday Vuupt — Bday Vuupt: Let’s celebrate! In addition to the day off and gift, we always celebrate birthdays at Vuupt! We hold a celebration every quarter on the last Friday; Vuupt Celebrates You — Company Birthday Gift: To recognize and value our employees’ dedication throughout their tenure, we implemented a tenure-based benefits policy. This initiative reinforces our commitment to the well-being and satisfaction of those who contribute daily to the company’s growth. Development and Growth: Individual Development Plan (IDP). Learning Platform with Courses and Training — We invest in you! Career and Compensation Framework. Liked our benefits so far?! Then come see other things Vuupt offers! Advantages and Perks Facilita Tech Vuupt — Support for equipment acquisition via payroll discount. EducaVuupt — For individually selected courses. Discount Network — At pharmacies, gyms, stores, and various services. Casual Dress Code — Be yourself! Office Snacks — Available freely! Relaxation Area — Sofa, subscription TV, and a cozy corner just for you to unwind. If you still had doubts whether Vuupt is an amazing place to work, now you know: here, we truly care about you. **Work Location:** ---------------------- VUUPT DESENVOLVIMENTO LTDA ME **Working Hours:** ------------------------ 08:00 12:00 13:00 17:00
