Job Summary: Customer service and welcoming, ensuring a unique and unforgettable experience while safeguarding guest safety and well-being, and acting as the hotel’s primary point of contact. Key Highlights: 1. Personalized customer service and guest welcoming 2. Ensuring guest safety and well-being, as well as organizing social areas 3. Serving as the primary liaison between guests and other hotel departments Company Description Accor is the global leader in hospitality, with over 5\.600 hotels and 850\.000 rooms across more than 110 countries. In Brazil, it operates renowned brands such as ibis, Mercure, Novotel, Pullman, and many others. Leveraging the strength of our teams and our diverse, holistic ecosystem of brands, experiences, and solutions, we are pioneering new paths to shape the future of hospitality—connecting cultures through sincere care. ❤️ Heartist® Culture Everything we do comes from the heart. We believe in human connections and authentic emotions. What We Offer * **Professional Growth**: Training and development opportunities empower Heartists® to take ownership of their professional growth. * **Inclusive Environment**: Accor provides equal opportunities and encourages Heartists® to bring their personality, culture, background, and religion to the team. * **Purpose-Driven Work**: Seize opportunities to create memorable experiences for our guests and make a positive, sustainable impact. * **Personal Recognition**: All Heartists® should enjoy their journey with us and know we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist®! Job Description * Greet and assist guests in accordance with the brand’s service style; * Provide various information according to guest needs and essential departmental practices; * Ensure guest safety and well-being, as well as organization of social areas; * Place guests at the “heart” of everything performed, delivering a unique and unforgettable experience aligned with Accor’s Service Culture; * Serve as the primary liaison between guests and other hotel departments, receiving their requests, suggestions, and complaints; * Pay special attention to regular guests and ALL members; ensure differentiated welcoming and offer available Soft Benefits according to their tier and preferences; * Answer telephone calls in accordance with the brand’s service style; * Ensure compliance with Front Office practices and Auto-Control procedures. Qualifications * Open Mindset * Customer Orientation * Self-Confidence * Communication * Teamwork * Proactivity and Initiative * Business Knowledge and Improvement Additional Information * Health Insurance * Meal Voucher * Dental Insurance (optional enrollment) * Life Insurance * Transportation Voucher * PPR (Profit-Sharing Program) * Pharmacy Reimbursement (50% reimbursement of medical expenses) * Heartist Rate (discount for employees to stay at Accor-branded hotels). * 12x36 Shift Schedule
João Silva
Indeed · HR
João Silva
Indeed · HR
