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Job Summary: We are seeking a Customer Service Technician for installation, repair, and maintenance of networks, with a focus on delivering high-quality service and an excellent customer experience. Key Highlights: 1. Perform external optical network deployment and optical fiber repair. 2. Conduct tests and measurements to ensure installation quality. 3. Collaborate with the team to meet deadlines and deliver projects with excellence. JOB APPLICATION LINK: https://areastecnicasvivo.gupy.io/jobs/10871903 We are looking for professionals to join Vivo's technical areas, such as Customer Service Technician, performing installation, repair, and network maintenance activities. If you enjoy challenges, pay attention to detail, and strive to deliver service that makes a difference in the customer experience, this is your opportunity! Responsibilities and Duties * **Install and configure services requested by customers**, such as telephone lines, data, and subscription TV, ensuring quality and adherence to deadlines. * Perform technical adjustments, such as **cabinet binning**, as well as **repairs** to telephone lines, data, and TV services, ensuring customer satisfaction. * **Deploy external optical networks (SITES / FTTA / FTTH)**, ensuring construction quality and optimal operation of the optical fiber network. * Perform **installation and repair of optical fiber cables** in residential and commercial buildings and external networks. * Conduct **tests and measurements** to ensure installation quality. * Diagnose and resolve issues in optical fiber systems. * **Maintain detailed records** of performed activities and monitor KPIs. * Manage contracted vendors, ensuring alignment and service quality. * Collaborate with the team to **meet deadlines and deliver projects with excellence**. Requirements and Qualifications * Completed High School education; * Valid and active Class B driver's license; * Proficiency in Microsoft Office suite; * Willingness to work at heights; * Results- and customer-oriented mindset; * Tech-savvy profile; * Curiosity. Additional Information Here’s what we offer you: Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone — yes, a brand-new smartphone for you! · Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, even faster with 5G! An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; Eligibility for annual Bonus or Profit-Sharing Program (PPR); Plan your future through our Private Pension Plan; Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, dress style, and individuality — be authentically you. \#VemdeVocê Enjoy flexible working hours; Take a day off (Day Off) to celebrate your birthday; Join one of the largest corporate volunteer programs to transform the world; Access our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses. Advance your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira Benefit from numerous initiatives to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Services available to our employees include nutritionist consultations, psychologist sessions, social worker support, telemedicine, and more! \#VemPraVivo Employment Type: Permanent CLT Compensation: R$1\.957,00 \- R$2\.544,00 per month Benefits: * Medical assistance * Dental assistance * Daycare allowance * Education allowance * Commercial partnerships and discounts * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher * Company vehicle Work Location: On-site \#VemPraVivo Employment Type: Permanent CLT Compensation: R$1\.957,00 \- R$2\.544,00 per month Benefits: * Medical assistance * Dental assistance * Daycare allowance * Education allowance * Commercial partnerships and discounts * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher * Company vehicle Work Location: On-site
