Customer Service Representative - Betim

Description

Job Summary: A talented and unconventional Customer Service Representative to join our Success Team, working with processes and people in a supportive and creatively collaborative environment. Key Highlights: 1. Advance your career in an environment full of opportunities 2. Work within an exceptional team, with support and respect 3. Creative collaboration to generate the best ideas Citizen Experience is seeking a talented and unconventional **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are communicative, and have ease interacting with **people**, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and **collaborate creatively** one another — that’s how the best ideas emerge. If you’re looking to **advance your career** in an environment brimming with **opportunities**, where acceleration means not only progressing in roles and responsibilities but also consistently tackling new challenges, don’t miss this chance! **Responsibilities and Duties** **Responsibilities and Duties:** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service delivery:** receiving, guiding, and clarifying questions about available services, with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate prior to forwarding; * **Processing requests:** assisting with form completion, data collection, and service referrals such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing service flow to ensure agility and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, escalating more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Prior experience in public-facing customer service is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 09:12 AM to 07:00 PM\. **Workplace: UAI Betim:** Avenida Juiz Marco Túlio Isaac, 1119, Ingá Alto, Betim \- MG, 32604\-345, Brazil **We offer a comprehensive benefits package including:** **Transportation Voucher** (6% deduction) **Birthday Day Off** – a full day just for you to celebrate however you like! **Health Insurance Plan** – co-payment based; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** – co-payment based; monthly premium for the primary insured covered by the company. **Meal/ Food Voucher** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because your safety and peace of mind matter to us. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople