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Job Summary: Join the Tato Assist team and deliver exceptional 24/7 assistance and vehicle tracking services, with an emphasis on empathetic and effective solutions for customers. Key Highlights: 1. Customer-focused and results-oriented culture 2. Drives professional growth based on meritocracy 3. Team focused on achieving results Nice to meet you — we are **Tato Assist**, providing **24-Hour Assistance and Vehicle Tracking Services**, dedicated to delivering exceptional service to our customers! Our commitment is to offer empathetic and effective solutions, ensuring support at all times — from events and claims to vehicle breakdowns and towing requests. Here, we value the use of the phonetic alphabet, base our actions on strong core values, and drive professional growth through meritocracy. We believe in our employees’ development; therefore, our team is results-driven, with both quantitative and qualitative goals. If you identify with a customer-centric culture and seek to achieve satisfying outcomes, this is your opportunity! **Join us in this \#ExponentialEvolution!** **Responsibilities and Duties** * Provide inbound and proactive customer service to our members nationwide; * Dispatch our service providers (towing, locksmith, mechanic, etc.); * Enter data into internal systems; * Ensure achievement of performance targets and KPIs; * Deliver outstanding customer service. **Requirements and Qualifications** * Completed high school education; * Experience in call center/customer service; * Good computer skills; * Experience working night shifts; * Easy access to the Estoril neighborhood/BH. **Additional Information** **Schedule:** 12x36 shift, from 7:00 PM to 7:00 AM **Work Location:** Estoril **Location:** Estoril \- Near Av. Barão Homem de Melo :) **Work Modality:** On-site **Daily-life Benefits:** **Caju Card:** R$40 per worked day, usable as desired: meals, groceries, food, etc. (only R$1 deducted from payroll); **Transportation — Your Choice:** * Transportation Voucher (with legal 6% deduction) or * Fuel Allowance of R$150 or R$300, depending on distance, with no payroll deduction; **UNIMED Health Plan (Unifácil):** Co-payment plan, no monthly fee, per the provider’s terms; **Wellhub (formerly Gympass):** Basic plan fully covered by the company, with optional upgrade at your own cost; **Onhappy:** Discounts on domestic and international flights and hotels \+ R$100 welcome voucher; **Educational Partnerships:** Up to 50% discount on undergraduate degrees, postgraduate programs, and language courses; **Career Development Plan:** Real growth opportunities for those who deliver results and aim to advance; **Birthday Day Off:** One paid day off to be used within three months after your birthday; **You Club:** Discounts at supermarkets, pharmacies, cinemas, hotels, and more; **Pet Health Plan:** Exclusive discounts for caring for your pet; **Gamification Program:** Achieved goals earn points redeemable for monthly rewards; **SESC Card:** Benefits in leisure, culture, education, and services across Brazil. * STRATEGIC PLANNING; * DAILY OPERATIONS MANAGEMENT; * TOTAL QUALITY MANAGEMENT; * SYSTEM DEVELOPMENT AND AUTOMATION; * LEGAL CONSULTING AND CIVIL PROCESS MANAGEMENT; * BUDGETARY MANAGEMENT; * ECONOMIC-FINANCIAL PLANNING AND CONSULTING; * OUTSOURCING (SERVICE PROCUREMENT); * SOFTWARE LICENSING; * TRAINING, CAPACITY BUILDING, AND PERSONNEL DEVELOPMENT; * PROJECT AND PERFORMANCE INDICATOR MANAGEMENT; * BUSINESS PROCESS MANAGEMENT (BPM); * MARKETING PLANNING AND EXECUTION IN ORGANIZATIONS; * RECRUITMENT AND SELECTION; * BRANDING AND BRAND MANAGEMENT;
