Job Summary: Receptive customer service for online and lottery customers via phone, email, and chat, providing friendly, agile, and accurate service. Key Highlights: 1. Provide friendly, agile, and accurate service to customers. 2. Communicate with internal departments to resolve customer issues. 3. Maintain records of customer interactions in CRM. Answer incoming calls, emails, and chats from online players and lottery customers. Responsibilities * Answer calls, emails, and chats, providing friendly, agile, and accurate service to customers on topics including online betting, financial history, payment registration, promotions, usage instructions, account registration, geolocation, KYC (Know Your Customer), mobile application, second-chance registrations, loyalty points, and others. * Communicate with internal departments to resolve customer issues, conducting verifications or call transfers when appropriate. * Respond to requests by identifying and evaluating customer needs, researching, locating, and providing information. * Maintain player records by documenting all customer interactions in the CRM tool, including contact reason, issue, and observations. * Demonstrate strong commitment to consistently delivering exceptional customer service. Requirements * Completed high school education or equivalent. * Experience in customer service within a call center or similar sector is considered a plus. * Positive, customer-focused profile. * Strong listening, analytical, and critical thinking skills. * Ability to demonstrate empathy and take ownership of resolving customer issues. * Excellent verbal and written communication skills. * Ability to make decisions and clearly explain products and actions. * Excellent time management skills. * Detail-oriented profile with a strong sense of urgency. * Proficiency in operating computers, navigating between functions, performing basic data entry, and possessing strong oral, written, and customer service communication skills. * Security background check approval required. Success Factors * Building collaborative relationships * Decision-making * Results orientation * Encouraging innovation * Personal energy * Self-leadership Compensation: R$1\.650,00 \- R$1\.700,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Commercial agreements and discounts * Life insurance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
