Job Summary: We are seeking a professional to manage relationships with members, focusing on guidance and follow-up of coverage reactivation processes via digital channels. Key Highlights: 1. An environment of constant transformation, innovation, and growth 2. A structured career development plan with biannual evaluations 3. Customer service featuring objective, welcoming, and solution-oriented communication Have you ever imagined working in an environment characterized by constant transformation, innovation, collaboration, and growth? Here, that vision becomes reality! We are **Prime Results**, operating in the fields of corporate consulting, outsourcing, and strategic management. Today, we are a reference for companies across various sectors, such as **Tato Assist.** We offer comprehensive services in Human Resources Management, Legal Consulting, Organizational Performance, Process Improvement, Logistics, and more. All our processes are based on agile methodologies and intelligent solutions. Our focus is enhancing our clients’ performance and results. Evolution is our guiding principle. Here, all employees benefit from a structured career development plan, including biannual evaluations of technical and behavioral competencies. Based on your results, you’ll have opportunities for promotion and progression, as well as participation in internal initiatives that accelerate growth! **Let’s go together \#ToInfinityAndBeyond?** **Responsibilities and Duties** We seek a professional to manage relationships with members, focusing on guidance and follow-up of coverage reactivation processes. You will be responsible for initiating proactive contact, providing clear and prompt support regarding required procedures, and following up with members who have already paid their reactivation fees, ensuring proper direction to subsequent steps—such as inspections. Service delivery will occur primarily through digital channels, emphasizing objective, welcoming, and solution-oriented communication to enhance the member’s experience throughout the process. **Key Activities:** * Proactively contact members to guide them through coverage reactivation; * Follow up with customers after payment of the reactivation bill; * Guide members through process stages, such as scheduling inspections; * Operate via WhatsApp and other customer service channels; * Ensure clarity, speed, and quality in service delivery. **Requirements and Qualifications** * Clear, objective communication skills and strong argumentation ability; * Excellent writing proficiency, with mastery of standard Brazilian Portuguese; * Sense of responsibility and commitment to deadlines and delivery quality; * Completed high school education. **Additional Information** **Employment Type:** CLT **Working Hours:** 44 hours/week \- Monday to Friday **Location:** Estoril/BH **What \#Primer offers:** * Caju Card A flexible card you can use wherever you prefer—whether with coworkers at lunch or for grocery shopping. Value: R$40 per workday! * Transportation Allowance * Fuel Assistance You choose! You may opt for the transportation allowance (6% payroll deduction) or fuel assistance (R$150 or R$300 depending on residence-to-work distance, with no salary deduction)! * Wellhub Your health is one of our top priorities, so your Wellhub gym membership is on us! With optional plan upgrades available at a discount. * Health Insurance We jointly offer a co-payment Unimed health plan, effective after the probationary period, with no monthly salary deduction! * Onhappy Discounts on flights and hotels, both domestically and internationally. Welcome voucher worth R$100.00\. * Performance Gym * Partnerships with Educational Institutions To empower you as the protagonist of your career and foster continuous professional development, we encourage learning through scholarships of up to 50% for undergraduate, graduate, and language courses. * Career Development Plan With great dedication and relentless pursuit of results, recognition is highly valued here! To reflect this, we provide a structured career development plan enabling your growth alongside us! * DayOff On your birthday, you deserve to celebrate however you like! So we grant you a three-month window, starting from your birthday, to select your preferred day off—subject to the program’s eligibility criteria :) * You Club Access to numerous discounts and benefits across thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more! * Pet Health Insurance Today, pets are part of the family, right? We also care about their health! Therefore, you’ll receive exclusive discounts to enroll in one of the assistance plans offered by our partner AuHappy. * Gamification Program After achieving goals, we also run an incentive program to give you that extra boost! Here, our goals convert into Ups, which you can exchange monthly for rewards at the Up Store. * SESC Card Resting and experiencing new things is essential! With this in mind, our partnership with the SESC network enables you and your dependents to enjoy many nationwide benefits—providing access to high-quality activities and services at low cost. * Strategic Planning; * Daily Routine Management; * Total Quality Management; * System Development and Automation; * Legal Advisory Services and Civil Litigation Process Management; * Budgetary Management; * Economic and Financial Planning and Advisory; * Outsourcing (Service Provision); * Software Licensing; * Training, Capacity Building, and Personnel Development; * Project and KPI Management; * Business Process Management (BPM); * Marketing Planning and Execution in Organizations; * Recruitment and Selection; * Branding and Brand Management;
João Silva
Indeed · HR
João Silva
Indeed · HR
