Job Summary: A professional responsible for mediating communication between the client and various Teknisa departments, centralizing all client requests and monitoring inquiries and support tickets to ensure excellence in service. Key Highlights: 1. Strategic communication liaison between client and internal teams 2. Single point of contact for centralizing client requests 3. Monitoring and management of requests and support tickets At Teknisa, technology connects people. Innovation is in our DNA, but it’s our Tekers who bring everything we do to life. We’re driven by creativity, boldness, and the desire to transform challenges into opportunities—creating experiences that propel businesses forward. In a world of constant evolution, we respond with intelligence and automation, developing management technologies for diverse sectors. Above all, we invest in people—encouraging every Teker to grow, develop, and go beyond! Our purpose is clear: to impact the market with cutting-edge technology, challenge boundaries, and create innovative software that transforms businesses across Latin America and the world. **Responsibilities and Duties** * Serve as the client’s liaison with other Teknisa departments. * Act as the client’s single point of contact within the company, centralizing all client requests to and from Teknisa; * Conduct all meetings with the client—including technical meetings related to development, support, implementation, or commercial discussions; * Monitor open client requests—whether support tickets, service calls, or issues/requests. **Requirements and Qualifications** **Job Requirements:** * Experience in customer service; * Strong verbal and written communication skills; * Currently pursuing or having completed a bachelor’s degree in Business Administration, Public Relations, Marketing, or related fields; * Availability for client visits and business travel. **Success in this role means:** * Delivering excellence in task execution; * Self-confidence; * Proactivity; * Strong interpersonal skills. **Additional Information** **Benefits of Being a Teker:** * **CLT employment contract with salary of R$2\.500;** * Meal Allowance and/or Food Voucher; * Transportation Voucher; * Profit Sharing; * Unimed Health Plan with no co-payment, partially subsidized for the Teker and dependents; * Dental Plan for the Teker and dependents; * Pharmacy Benefit Program; * Life Insurance; * TekBaby: Gift for newborns and extended leave policies (6-month maternity leave / 1-month paternity leave); * Meu Pet Club: Health plan for your pet; * SESI Club and accommodation benefits for you and dependents; * Access to top gyms across Brazil via Wellhub (formerly Gympass); * Discount partnerships with stores and services (Duo Gourmet, Cemig Sim, Coco Bambu, etc.); * Birthday gift and celebration; * Tek Store: Free gifts for employees; * Education benefits and partnerships: UnicoSkill, Udemy, Wise UP, EnglishPass, Descomplica, and more; * Unitek: Teknisa’s corporate university for professional growth. * Feedback-oriented culture; * Friendly, inclusive team that champions diversity and inclusion! Liked what you read? \#VemSerTeknisa! **For all our positions, we welcome all candidates regardless of disability, gender or gender identity, ethnicity, race, religion, nationality, sexual orientation, age, or any other characteristic.** #### **Welcome to Teknisa—or, for those closer to us, Tek!** **Do you know our story yet?** -------------------------------- With 35 years of market presence, we serve clients across more than three continents and in highly diverse sectors—from HR management and cosmetic industries to retail operations—and our primary niche: industrial food service. We are specialists in the food service segment, and chances are you’ve already been a customer of one of our clients. Today, we operate in at least two stores in every shopping mall across the country. **What do we do?** ------------------ We deliver innovative solutions through software developed for distinct purposes and tools designed to enhance performance and generate greater results for our clients. Our solutions incorporate Industry 4\.0 concepts, artificial intelligence/IoT applications, and deep domain expertise—especially for companies specializing in food service. **And what’s it like inside the company?** ------------------------------------ We’re a company of nearly 500 Tekers spread across Brazil, where we believe growing together makes all the difference! Beyond a collaborative and innovative environment, we invest in employee well-being, professional development, and quality of life. **Benefits that go beyond**: We offer a comprehensive package focused on health, education, and quality of life. We want you to feel great and have all the necessary support to grow both professionally and personally! **Development and growth**: We believe in continuous learning! Through training initiatives and real career advancement opportunities, we encourage every Teker to broaden their horizons. **Innovation in our DNA**: We’re always seeking new solutions and ideas to shape the future. If you love challenges and want to join a team that values knowledge and creativity, this is the place for you! **Let’s Celebrate**: We love celebrating achievements, strengthening bonds, and creating unforgettable moments—be it a happy hour, themed events, or our famous team gatherings. There’s always room for great toasts, laughter, and lots of fun. **Liked what you read?!** ----------------------- Then don’t wait—explore our job openings! To learn more about life at Teknisa, follow @vemserteknisa on Instagram, where we share everything happening behind the scenes. We’re waiting for you!!! \#VEMSERTEKNISA
João Silva
Indeed · HR
João Silva
Indeed · HR
