Administrative Assistant – Contract Termination

Description

Job Summary: The Administrative Assistant – Contract Termination provides human-centered support to clients undergoing contract termination, mediates conflicts, and seeks solutions to retain clients while enhancing their overall experience. Key Highlights: 1. Warm and empathetic customer service during contract termination processes 2. Conflict mediation and pursuit of strategic retention solutions 3. Real development opportunities within a solid company **Join a brand synonymous with trust in the real estate market!** With over 30 years of history, Prolar has established itself as a benchmark for excellence, credibility, and results in the real estate sector. Our purpose goes beyond closing deals: we aim to deliver a complete, human, and welcoming experience in every interaction. Currently, we operate across seven strategic units in Belo Horizonte / Nova Lima and are part of the Netimóveis Group—one of Brazil’s largest real estate networks. This translates into greater visibility, more opportunities, and an ideal environment for those who truly want to grow. If you enjoy challenges, are passionate about connecting with people, and seek a structured, dynamic environment offering genuine development opportunities, this opportunity is for you! Here, your growth is taken seriously. **Build your career at a solid company that values people and offers real development opportunities.** Position \- Administrative Assistant – Contract Termination Compensation: R$ 2\.800,00 Schedule: Monday to Friday, 08:30–18:00; alternate Saturdays, 08:30–12:30\. Location: Mangabeiras Unit \- Rua Ramalhete, 475\. **What we’re looking for in you:** * Completed high school or currently pursuing/completed degree in Administration or related fields; * Prior experience in customer service; * Excellent verbal and written communication skills, with ability to conduct sensitive conversations empathetically and professionally; * A welcoming profile, with active listening and skills to handle conflicts and negotiations; * Organizational skills and attention to detail when managing administrative processes and contract termination documentation; * Ability to manage multiple tasks and deadlines simultaneously; * Strong organizational skills and proactivity; * Familiarity with technology and proficiency in Microsoft Office (with emphasis on Word and Excel), Gmail, internet, and WhatsApp; * Results-oriented mindset with focus on goals; * Effective conflict mediation skills; * Excellent interpersonal and teamwork skills; * Availability to conduct occasional external visits; **Main Responsibilities:** * Provide client (owners and tenants) support throughout contract termination processes, ensuring a welcoming, empathetic, and personalized approach; * Manage end-to-end contract termination processes, guiding clients on timelines, required documents, fees, and involved steps; * Strategically support client retention by identifying alternatives and solutions that minimize termination of the relationship with the real estate agency; * Mediate conflicts between owners and tenants, maintaining a neutral, professional stance focused on the best solution for both parties; * Coordinate with internal departments (Legal, Finance, Inspection, Sales) to ensure smooth workflow and timely execution; * Conduct occasional external visits, if necessary, to support contract termination processes or client service; * Identify opportunities to improve the client journey and suggest actions to enhance the experience during contract termination; * Focus on relationship maintenance, ensuring a positive experience even upon contract conclusion; * Maintain and update departmental control spreadsheets and internal systems; **Benefits of joining \#TimeProlar:** Transportation allowance (credited as cash) Meal/food allowance of R$ 24.00 per day (no payroll deduction) Birthday day off Unimed health insurance (we cover 60% of the monthly premium) Unimed dental insurance (fixed monthly premium) Total Pass (discounts at gyms / pharmacies / mental health professionals and nutritionists)