CEMIG Customer Service Representative

Description

Job Summary: We are seeking professionals to work as Relationship Attendants, providing direct support to customers and delivering in-person service with a focus on excellence. Key Highlights: 1. In-person service focused on excellence and courtesy 2. Clarification of inquiries and registration of requests 3. Achievement of quality and customer satisfaction targets CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION AVAILABILITY TO TRAVEL Position: Customer Service Representative – CEMIG Work Location: BETIM/MG Employment Type: CLT Schedule: Rotating 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Meal Allowance: BRL 31.34 per working day Attendance Bonus: BRL 200.00 Transportation Allowance Dental Plan Life Insurance Gympass Plan UCVS Job Description: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct customer support to the company’s clients. The role involves in-person service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance regarding electricity services. Responsibilities: Provide in-person customer service. Clarify inquiries regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other services offered by CEMIG; Redirect requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Compensation: BRL 1,870.00 – BRL 2,294.00 per month Benefits: * Dental care assistance * Food basket * Life insurance * Meal allowance * Transportation allowance Work Location: On-site