Customer Service Representative - Praça Sete

Description

Job Summary: Citizen Experience is seeking a talented and communicative customer service representative to join our team, responsible for public-facing service, document screening, processing requests, and administrative support. Key Highlights: 1. Exceptional and collaborative team environment 2. Opportunities to advance your career and tackle ongoing challenges 3. Focus on innovation and commitment to excellence Citizen Experience is looking for a talented, out-of-the-box customer service representative to join our team. If you possess exceptional process skills, are highly communicative, and comfortable interacting with people, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we support, respect, contribute to, motivate, and creatively collaborate with one another — that’s how the best ideas emerge. If you’re seeking to accelerate your career in an environment rich with opportunities — where “acceleration” means not only advancing in roles and responsibilities but also consistently tackling challenges — don’t miss this chance! Responsibilities and Duties: **Responsibilities and Duties** * **Public Service**: Greet and guide citizens regarding various services offered, providing clear and accurate information. * **Document Screening**: Verify and organize documents required for service delivery, ensuring all prerequisites are met before referring citizens to appropriate departments. * **Request Processing**: Assist in completing forms, collecting data, and forwarding requests to corresponding departments, such as ID card (RG), driver’s license (CNH), and appointment scheduling. * **Administrative Support**: Perform administrative tasks including record updates, document filing, and database maintenance, ensuring operational efficiency and accuracy. * **Queue and Appointment Management**: Organize and manage waiting queues and pre-scheduled appointments to optimize service flow and reduce citizen wait times. * **Problem Resolution**: Promptly and effectively resolve user inquiries and issues, delivering courteous and efficient service; escalate complex cases to supervisors when necessary. * **Quality Standards Maintenance**: Follow company procedures and policies, ensuring compliance with organizational quality and service standards. **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency; * Typing skills; * Experience in customer service is a plus; **Additional Information** Additional Information: **Monthly Salary:** R$ 1\.549,27\. **We offer a comprehensive benefits package, including:** **Transportation Allowance** (6% deduction) **Birthday Day Off** – an entire day just for you to celebrate however you like! **Health Insurance** – Co-payment plan; monthly premium for the primary insured covered by the company. **Dental Insurance** – Co-payment plan; monthly premium for the primary insured covered by the company. **Meal/ Food Allowance** – R$ 25,73 per day for your meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because your safety and peace of mind matter to us. **Pharmacy Discounts** – savings on medications and wellness products. **Working Hours:** Monday to Friday, from 09:12 to 19:08 (1-hour break). **Work Location:** UAI Praça Sete \- Av. Amazonas, 478 \- Centro, Belo Horizonte \- MG. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services — simplifying citizens’ lives through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople