Administrative Assistant/Receptionist

Description

Job Summary: Customer service and administration of vehicle protection processes, with emphasis on retention, collections, and tracker logistics. Key Highlights: 1. Desirable experience in Vehicle Protection 2. Focus on customer service, retention, and collections 3. Communicative, solution-oriented, and organized profile **Position: Administrative Assistant / Receptionist** **(Focus on Vehicle Protection)** Be the frontline of our Association. You will be responsible for first-contact interactions (in-person and by phone), triaging requests to Sales and Claims departments, and managing critical processes such as post-sales, retention (cancellations), collections, and tracker logistics. **✅ Requirements and Qualifications:** * **Experience in Vehicle Protection:** (Desirable/Advantageous) Prior knowledge of this sector greatly facilitates adaptation. * **Communicative and Solution-Oriented Profile:** Ability to interact with customers and resolve issues promptly. * **Negotiation and Retention Skills:** Experience overcoming objections to prevent cancellations. * **Collections Experience:** Ability to conduct professional and firm collections. * **Completed High School Education:** (Minimum requirement). * **Organizational Skills:** Ability to manage multiple tasks (registrations, payment confirmations, and scheduling). **Main Responsibilities:** * **Customer Service and Triage:** Greet members and route calls to Sales or Claims. * **Administration:** Perform post-sales activities, confirm payments, and update registrations. * **Tracker/Anti-Theft Logistics:** Schedule installation and removal of equipment with technicians/members. * **Retention and Loyalty:** Directly handle cancellation requests, focusing on member retention. * **Proactive Collections:** Contact delinquent members to settle outstanding balances. **⭐ Preferred Differentiators:** * Proactive individual who does not wait for work to accumulate. * Clear diction and proper writing (for WhatsApp-based customer service). * Resilience when handling collections and conflict situations. Employment Type: Full-time Compensation: R$1\.820,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * Administrative routines in vehicle protection (Preferred) Work Location: On-site