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Job Summary: A professional to deliver training and technical support for public health management systems, focusing on user capacity building and issue resolution. Key Highlights: 1. User training and capacity building for public health management systems 2. Technical support and efficient communication with clients 3. Assistance with system parameterization and configuration **Vivver Sistemas** Vivver Sistemas has been operating since 1999, specializing in software management solutions focused on Public Health. The company delivers comprehensive, intelligent, modular, and highly integrated solutions, supported by a highly skilled technical and specialized team, ensuring excellence in service delivery. Additionally, Vivver offers e-learning courses to further enhance the capabilities of its employees and system users. Its headquarters is located in Belo Horizonte/MG, and its client portfolio includes public institutions across the entire national territory. **Job Responsibilities** * Conduct in-person training sessions for system users in client municipalities, promoting capacity building for using the public health management systems implemented by the company. * Provide technical support to users, clarifying operational questions and guiding appropriate software usage. * Maintain clear and efficient communication with clients via telephone, e-mail, and messaging applications (e.g., WhatsApp), requiring strong spoken and written proficiency in Brazilian Portuguese. * Record, track, and formally document all support interactions using help desk tools, with emphasis on delivering customized technical solutions for each case. * Accurately interpret and apply guidance from technical notes, bulletins, and legislation issued by agencies such as the Ministry of Health. * Assist with necessary system parameterization and configuration to ensure optimal system performance, including remote access to client computers when required. **Requirements** * Intermediate to advanced computer literacy, especially regarding remote access tools and ERP-type systems. * Technical or undergraduate degree (in progress or completed), preferably in Information Technology or related fields. * Strong verbal and written communication skills, with fluency in standard Brazilian Portuguese. * Punctuality, commitment, and availability for on-site work in Belo Horizonte/MG or nearby areas. * Prior experience in technical support, customer service, and/or the health sector is desirable. **Job Details** * Employment type: Full-time – Permanent CLT contract * On-site work. * Working hours: Monday to Friday, 08:00 daily, with a 01:30 lunch break. **Benefits** * Transportation allowance or fuel allowance * Meal allowance / Food allowance * Statewide health insurance plan with no co-payment * Dental and aeromedical plans * Group life insurance * Gympass/WellHub * Bonus after every 5 years of employment * Discounts on language courses.
