Customer Service Assistant

Description

Job Summary: The professional will serve customers courteously and efficiently, providing support for inquiries, complaints, and requests related to freight transportation, ensuring excellent service. Key Highlights: 1. Excellent customer support for freight transportation 2. Acting as a liaison between customers and operational departments 3. Contributing to the company's positive image **Purpose of the Position** To serve customers courteously and efficiently, providing support for inquiries, complaints, and requests related to freight transportation. Acts as a liaison between customers and operational departments, ensuring excellent service and effective resolution of requests. **This position is open to persons with disabilities or individuals rehabilitated by INSS.** **Requirements** **Education:** Completed high school; **Knowledge:** Intermediate Microsoft Office suite, customer service systems, basic knowledge of freight transportation. **Desirable Qualifications** Currently pursuing a bachelor’s degree in Administration, Logistics, or related fields. **Responsibilities and Duties** * Serve customers via phone, e-mail, WhatsApp, or internal systems (CRM/Helpdesk). * Record and track incidents (delays, damages, losses, discrepancies, etc.). * Proactively monitor priority pickups and deliveries. * Clarify inquiries regarding deadlines, documentation, tracking, and logistics procedures. * Route requests to responsible departments (dispatch, billing, operations, sales). * Ensure timely responses to customers, keeping them informed about request status. * Update systems with service records and status. * Support analysis of customer service and satisfaction metrics. * Identify service process improvements based on recurring issues. * Contribute to maintaining the company's positive image with customers. **Salary and Benefits** Salary: Please indicate your salary expectation. Benefits: Meal allowance, transportation allowance, life insurance, co-payment health plan, dental plan, and profit-sharing program. Working Hours: 8:00 AM to 6:00 PM, Monday to Friday. Employment Type: Permanent CLT contract. Compensation: R$1.900,00 - R$2.100,00 per month. Benefits: * Medical assistance * Dental assistance * Profit-sharing * Life insurance * Meal allowance * Food voucher * Transportation allowance