CEMIG Customer Service Representative

Description

Job Summary: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct support to the company's customers, with a focus on excellence, courtesy, and agility. Key Highlights: 1. In-person customer service, with a focus on excellence and courtesy 2. Clarification of customer inquiries and registration of customer requests 3. Achieving quality and customer satisfaction targets CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION **FULL AVAILABILITY TO TRAVEL WITHIN MINAS GERAIS STATE.** ***(Please submit your resume only if you meet all the job requirements.)*** Work Location: R. Inconfidência, 142 - Centro, Betim - MG, 32600-086 Employment Type: CLT Schedule: Rotating Shift (5 days on, 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870.00; after 3 months increases to BRL 2,294.00 Benefits: Meal Allowance: BRL 31.33 per working day Attendance Bonus: BRL 200.00 Transportation Allowance Dental Plan Life Insurance Gympass Plan UCVS Job Description: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct support to the company's customers. The role involves in-person customer service, focusing on excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide in-person customer service. Clarify inquiries regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other CEMIG services; Route requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Availability for travel and overnight stays, either daily or monthly. Strong verbal and written communication skills; Basic computer skills; Prior experience in customer service. Flexible availability regarding working hours. **Selection Process Steps:** **HR Alignment Interview** **Typing Test (a laptop/computer must be available, or easy access to one, for this step)** Start Date: 08/03. Compensation: BRL 1,870.00 - BRL 2,294.00 per month Benefits: * Dental Assistance * Food Basket * Meal Voucher * Transportation Voucher Work Location: On-site