IT Assistant

Description

Job Summary: Join Lacerda Diniz Machado to transform the world by providing IT support, equipment maintenance, and IT inventory management. Key Highlights: 1. Transform the world with positive impact 2. Collaborative environment with continuous learning 3. Opportunity for professional development If you want to **\#transform** the world, join our IT team! With nearly 30 years of experience, **Lacerda Diniz Machado** holds a prominent position in Minas Gerais’ and Brazil’s legal landscape. We drive change and strive to positively impact the world around us. We seek organized, proactive individuals unafraid of challenges. **Your Responsibilities and Challenges Will Include:** * **Perform** routine maintenance, formatting, and configuration of notebooks and office equipment; * **Respond to** service requests and provide direct technical support to users at N1 and N2 levels; * **Manage and organize** the IT equipment inventory (via inventory management system), as well as technological onboarding of new employees; * **Track and monitor** equipment sent for repair to authorized service centers and open service requests with external vendors; * **Support** updating departmental documents and spreadsheets, as well as configuring communication systems (e.g., 3CX telephony and digital channels). **Requirements and Desired Profile:** * **Education:** Currently pursuing or completed Technical, Technologist, or Bachelor’s degree in Computer Networks, Information Systems, IT Management, or related fields; * **Prior experience** as an IT Assistant, Help Desk Analyst, or N1/N2 Technical Support Analyst; * **Experience in** user support (on-site and remote), preventive and corrective computer maintenance, and incident/ticket management; * **Previous experience** preparing workstations for new hires, resolving network/system issues, and managing physical inventory; * **Experience working with** Windows operating systems (installation, configuration, formatting), remote access tools, and ticketing platforms; * **Proficiency in Microsoft Office, intermediate-level Excel, and hardware knowledge.** **We Offer:** * Fixed salary; * Profit-sharing program (PLR); * Parking; * Hybrid work model; * Flexible benefits card (Swile); * Total Pass; * Birthday day off; * Language school partnership; * Collaborative work environment with continuous learning opportunities; * Professional development prospects and hands-on case mentoring under experienced professionals; Lacerda Diniz Machado is an inclusive company that values **\#diversity**! All our positions are open to underrepresented groups.