Administrative Assistant for IT - Technical Support

Description

Job Summary: Professional responsible for controlling technical support service orders, communicating with customers, purchasing parts, and managing deadlines and logistics. Key Highlights: 1. Service order control and customer communication 2. Procurement management of parts and deadlines 3. Remote access for basic IT services The role involves controlling technical support service orders; this professional will directly manage generated service orders. Main Responsibilities: * Communicate with customers regarding the status of service orders * Purchase parts and items related to service orders * Monitor and enforce deadlines with involved parties * Remote access for basic IT services * Cash flow control * Generate invoices (NF) when necessary * Manage logistics for pickup/delivery * Track parts and items associated with each maintenance (system) Requirements: \- Administrative experience \- Proficiency in Excel \- Strong communication skills \- Technical knowledge in IT Salary \+ Monthly bonus \+ Meal allowance \+ Medical insurance \+ Dental insurance Bonus Qualification: \- Leadership mindset Work Schedule: Monday to Friday: 09:00 to 18:00 Saturdays: 08:00 to 12:00 Employment Type: Full-time CLT Compensation: Starting from R$2\.100,00 per month Benefits: * Medical insurance * Dental insurance * Meal voucher * Transportation voucher Experience: * Microsoft Excel (Mandatory) * Administration (Preferred) * Customer service (Mandatory) Work Location: On-site