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Ombudsman Intern - Customer Experience Management

R$1,400/month
Indeed

Company

Job typeInternship
Workplace typeOnsite
Experience levelNo experience limit
Education levelBachelor's Degree

Description

**Requirements:** * Currently enrolled from the 3rd semester onward in Administration, Psychology, Nursing, or related fields. * Proficiency in Microsoft Office Suite (Windows, Word, PowerPoint, and Excel). **Responsibilities:** Support Customer Experience Management by monitoring and guiding patients and their companions within clinical departments, ensuring organized and efficient service delivery and examinations. Provide empathetic reception, active listening, and documentation of feedback; mediate conflicts; and collaborate with relevant departments to seek solutions. Promote satisfaction surveys, conduct bed-side visits, inform patients about the ombudsman office, and support departmental projects and goals. **Working Hours:** Monday to Friday, from 1:00 PM to 7:00 PM\. Job Type: Internship Contract Duration: 24 months Compensation: R$1\.400,00 per month Benefits: * Transportation allowance Experience: * Nursing (Preferred) Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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