Customer Service Internship

Description

Job Summary: We are looking for a Customer Service Intern passionate about learning and ready to make a difference in our customers' experience by assisting with accounting processes and financial routines. Key Highlights: 1. Support the Customer Experience team in customer service 2. Learn about digital accounting and Customer Experience 3. Opportunity to learn Customer Success in practice We are a **Digital Medical Accounting** firm, founded with the purpose of simplifying accounting and financial bureaucracy for healthcare professionals. At Dr. Finanças, we combine technology with human-centered service, creating an environment full of opportunities for your career to take off. We are seeking a **Customer Service Intern** who is passionate about learning, eager to grow, and committed to making a difference in our customers' experience. **Day-to-day at Dr. Finanças:** * Support the Customer Experience team in customer service via chat, e-mail, and phone; * Help clarify questions regarding system usage, **accounting processes and financial routines;** * Register and organize support tickets, ensuring they reach the responsible departments clearly and completely; * Assist in maintaining the knowledge base by reviewing and updating self-service materials; * Contribute to continuous support improvement by identifying recurring question patterns and areas requiring attention. **What we expect from you:** * Strong written and verbal communication skills; * Organizational skills and attention to detail; * Ability to interact effectively with people, patience, and empathy; * Eagerness to learn about digital accounting and Customer Experience; * Currently enrolled in Administration, Accounting, Economics, or related fields. **What we offer:** * Opportunity to **learn in practice** about Customer Success; * Continuous learning environment; * Culture that values innovation, experimentation, and professional growth; * Hybrid work model; * Internship stipend; * Transportation allowance; * Conexa Saúde; * Psicologia Viva; * Wellhub; * Birthday Day Off.