Description: * Excellent written communication skills. * Ability to interact with users in sensitive situations. * Proactivity and problem-solving skills. * Organizational skills and attention to detail. * Focus on excellence in customer service and customer satisfaction. * Availability to work the afternoon shift. * Provide service support to beneficiaries of Caixa Health Plan. * Assist users through digital channels, Chat, and WhatsApp. * User guidance; * Recording of provided information; * Execution of operational commands; * System queries; * Registration updates; 2512190202551665127