Customer Service Agent

R$1,621/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

**CUSTOMER SERVICE AGENT** Responsible for providing remote telephone support to customers via phone calls or digital customer service platforms, aiming to assist in resolving issues and addressing delinquency. **RESPONSIBILITIES:** * Contact customers via phone calls or digital customer service platforms; * Conduct debt collection from individuals and legal entities; * Lead negotiations regarding payment methods, understand customer needs, overcome objections, and finalize agreements to resolve delinquency. * Clarify product-related information, prioritizing the maintenance of customer relationships; * Record all customer interactions in CRM systems; * Use digital channel platforms. **SALARY AND BENEFITS:** * Employment regime: CLT * Work modality: On-site * Working hours: Monday to Friday, 2:00 PM to 8:00 PM; Saturday, 8:00 AM to 2:00 PM * Workplace: Downtown Belo Horizonte * Salary: Fixed * Performance bonus * Meal or food allowance — iFood! * Birthday Day Off * Life and accident insurance * Cartão de TODOS (available after 3 months) * Refuturiza platform (access to numerous online courses) Compensation: starting from R$1\.621,00 per month Benefits: * Life insurance * Food allowance * Transportation allowance Workplace: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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