Mobility Consultant

Description

Job Summary: Mobility Consultant in BH focused on customer service, contract management, collections and adjustments, ensuring payment compliance and customer satisfaction. Key Highlights: 1. Exclusive customer service and provision of information to customers 2. Contract management and delinquency monitoring 3. Customer negotiation and persuasion Position: Mobility Consultant Location: Belo Horizonte Main Responsibilities: * Provide exclusive customer service and deliver information to car subscription customers via phone, WhatsApp, e\-mail, and in person. * Register customers and cards in the management system. * Monitor current contracts to ensure they remain compliant. * Contact delinquent customers for contract collection. * Handle leads. * Perform annual adjustments. * Monitor vehicle mileage to ensure compliance with contractual terms. * Prepare spreadsheets and send invoices for payment. Requirements: * Familiarity with any management system and Microsoft Office suite. * Strong customer service skills. * Negotiation and persuasion abilities. * Prior experience in public-facing roles and sales is desirable. Salary: To be negotiated Working Hours: 8:00 AM to 6:00 PM (Monday to Thursday); 8:00 AM to 5:00 PM (Friday); Benefits: Transportation allowance/fuel subsidy, Meal/food allowance, Health insurance, Dental insurance, Group life insurance, Benefits club, Performance-based bonus. Minimum Education: High School Diploma (Secondary Education) * Meal allowance * Transportation allowance * Fuel subsidy * Medical assistance * Dental assistance * Performance-based bonus