Quality Assistant

Description

Job Summary: A professional passionate about customer service to conduct satisfaction surveys and record results, contributing to the creation of positive experiences. Key Highlights: 1. Customer service and satisfaction surveys 2. Recording and forwarding customer feedback 3. Teamwork and information sharing Are you passionate about customer service? Would you like to work for a large company? Then join us in creating beautiful experiences for our customers! Apply for our Quality Assistant opportunity. We would love to meet you! **Responsibilities and Duties:** Conduct customer satisfaction surveys via telephone after vehicle pickup and workshop services; Record survey results in the system and open RAC (Corrective Action Request) records and internal commendations when receiving positive customer feedback; Send survey results to New Vehicle Sales Managers and Technical Assistance Manager; Forward information regarding customer-identified inconveniences to the respective departments; Perform other related tasks assigned by immediate management. **Requirements and Qualifications:** Completed High School education; Experience in customer service; Proficiency in Microsoft Office Suite; Knowledge of the automotive sector—including products and processes—is a plus. **Work Location:** Contagem \- MG **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM **Salary:** R$ 1\.800,00 **Benefits:** Transportation allowance; Meal allowance; Health insurance; Dental insurance; Life insurance, at no cost to the employee; Various partnerships and agreements (universities, language schools, etc.); “Welcome Baby” Program; “I Recommend Roma” Program; SESC partnership offering access to theaters, hotels, excursions, and other activities; Discounts on products and services offered by Group companies. **Minimum Education Level:** High School (Secondary Education)