ADMINISTRATIVE ASSISTANT

Description

Job Summary: The professional will manage and process fiscal documents, insurance billing, and administrative routines, ensuring consistency and support to teams. Key Highlights: 1. Invoice verification and issuance, with attention to specific requirements 2. Analysis and follow-up of insurance reimbursement requests 3. Support to management teams and organization of internal files and requests Hello, we are Metropax! We were founded 49 years ago with the purpose of welcoming with love and for love. We believe memories should be eternalized, and we have built our history through tributes that honor each individual's life journey. Our actions go beyond words and permeate every stage of our service. Love is life. Value the present and eternalize life memories alongside us. Main Responsibilities: * Perform invoice verification based on the NFSE Indicator Report per company, ensuring consistency and mitigating validation errors; * Issue and cancel invoices as needed, paying attention to the specific requirements of each municipality; * Support the team with questions regarding invoice issuance and validation; * Monitor and manage the corporate email inbox for insurance companies, performing triage, routing, and follow-up of requests; * Analyze, forward, and follow up on reimbursement requests, ensuring compliance with deadlines and procedures; * Issue debit notes for reimbursement cases or fees paid by the company and authorized by the insurance; * Perform adjustments and maintenance of insurance Service Orders (SO) values, including new or already authorized services; * Conduct periodic documentary analyses in insurance folders according to the operational schedule; * Issue duplicate copies of insurance-related documents via the Civil Registry website when necessary; * Issue thanatopraxy minutes for laboratory signature; * Gather documentation and perform insurance billing in accordance with contracts and internal processes; * Send documentation and invoices, and finalize insurance processes via email or insurance online platforms; * Identify, monitor, and resolve pending items through internal system and insurance online platform audits; * Monitor redirected insurance processes and inform direct leadership; * Update and manage the status of notifications in online systems (EA Care, Notro, Vianet); * Identify, control, and monitor pending insurance authorizations; * Contact insurance platforms to provide or obtain information required to handle necessary requests; * Perform financial adjustments related to insurance Service Orders within the current month; * Support billing for legal entities (e.g., Terra Santa, Mitra, Seias, Sudecap); * Execute control and maintenance routines in the Sankhya system, including SO review, service type validation, and item posting; * Gather and extract information from systems to support actions and decisions by Customer Service and Operations Management; * Prepare operational spreadsheets and reports as required by the department; * Monitor daily-updated spreadsheets to ensure accurate data and information entry; * Support Operational and Customer Service Management in projects, system implementations, and training; * Assist the team with initial workstation configuration; * Support Operational and Customer Service Management in opening tickets for enterprise system improvements/customizations; * Contact internal clients to assist with requests, inquiries, and consultations regarding legacy processes; * Perform administrative routines as required by the department; * Handle specific requests and extraordinary projects as required by the department; * Distribute, monitor, and assist in managing the workflow of the department’s apprentice; * Organize and control the physical archive of the \"Funeral Management\" department;