Senior Planning Analyst

Description

Job Summary: The professional will create and analyze performance reports, propose continuous improvements, lead goal-setting processes, and serve as the focal point for projects. Key Highlights: 1. Commercial indicator and performance analysis 2. Focus on continuous improvement and action plans 3. Strategic vision for network expansion **Responsibilities and Duties** **What awaits you daily:** --------------------------------- * Create and develop performance reports and executive presentations; * Analyze commercial indicators across sales channels; * Propose scenarios for continuous improvement in commercial performance (productivity, coverage, and reach); * Lead goal-setting processes, *forecasting*, and analyses of physical and financial challenges; * Propose scenarios and action plans for retention, reconnection, and reduction of disconnection leads; * Serve as the focal point for action plans and retention and loyalty projects; * Contribute to the GPON network expansion plan through a rational and critical perspective. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a permanent commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in moving beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in Belo Horizonte; * Bachelor’s degree in Business Administration, Economics, Accounting, Engineering, Technology, and/or related fields; * Experience handling data to create and automate reports and executive presentations; * Proficiency in Microsoft Office (Advanced Excel/VBA and PowerPoint); * Database tools (SQL, Access). **Nice-to-have:** ------------------ * Knowledge of KNIME; * Knowledge of Power BI; * Experience delivering executive presentations. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in the health, well-being, and quality of life of our employees! To ensure the best experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a reference in what we do, united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are multi-champions, confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over 5 years, with 1.2 million lines ported in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial** solutions (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit operated by Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity segments**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining our services with social investments in **education and citizenship** projects. **So, does it match? \#JoinClaro and help us build the new together!