POST-DELIVERY OPERATIONS ASSISTANT

Description

Job Summary: This role involves operating and monitoring customer service systems, managing service tickets, and interfacing with customer relationship teams to ensure post-delivery quality. Key Highlights: 1. Operation of customer service systems and tracking of service tickets. 2. Interface with the customer relationship team and evaluation of warranty-related service tickets. 3. Culture of valuing people and commitment to diversity and inclusion. Speaking about MRV\&CO (MRV, Urba, Luggo, Sensia, and Resia) means much more than the titles we have earned throughout our 46-year history. Being the largest construction company in Latin America fills us with great pride. But that’s not all! We aim higher and strive to go beyond! We are an innovative and tireless company in pursuing housing solutions. We are MRV\&CO, and soon we aspire to be recognized as a comprehensive housing platform across various fronts and possibilities. We challenge ourselves and believe in our strength. Importantly, it must be emphasized: MRV\&CO’s strength lies in our people — People with a capital P: engaged, proactive, transformative individuals. In short: a Green Blood team! We believe in transparent relationships, in celebrating achievements, and we never compromise on the values that brought us here. We are confident that day after day, we are building the future we desire — a future embodied in our purpose: building dreams that transform the world. **Responsibilities and Duties** **Your typical day will include:** * Operating the TOA and Right Now (RN) systems, which receive customer service tickets and route them to Technicians, Assistants, and Quality and Post-Delivery Engineers. * Monitoring the execution of service tickets and regional performance indicators (backlog, productivity, idle time, routing); * Interfacing with the Customer Relationship team to monitor complaints filed on Reclame Aqui; * Evaluating service tickets to verify warranty coverage; * Monitoring approval of subcontractor requests; * Manually creating service tickets (in exceptional cases); * Sending notifications to customers via Docusing; **Requirements and Qualifications** Requirements and qualifications: * Completed high school education or currently pursuing higher education; * Basic Microsoft Office proficiency; * Verbal fluency; * Interpersonal skills; * Ability to handle objections; More than houses, we want to build solutions. We already have over 30,000 direct and indirect employees, committed to building a better future for everyone. We believe diversity and inclusion are essential components for societal progress and critical factors for the sustainability of our business. We aim to foster a safe, diverse, and inclusive environment where everyone has equal opportunities to grow and develop. To achieve this, our actions focus on ensuring: * Gender equity * Racial equity * Inclusion of people with disabilities * Diversity of gender identities and sexual orientations **Transforming society is a great challenge. But together, it is possible. Join a group with a forward-looking vision — one that believes the changes we want for tomorrow must begin today.**