[Support] Senior Support Analyst | HR

Description

Job Summary: Provide empathetic and proactive technical support to customers, ensuring satisfaction with TOTVS products and services, including functional testing and internal support. Key Highlights: 1. Customer technical support via phone and service portal. 2. Execution of systemic functional tests. 3. Internal support to product analysts. **[Support] Senior Support Analyst | HR** =============================================== TOTVS | Belo Horizonte - MG | Remote Job Description Provide technical support to our customers by delivering solutions with empathy, proactivity, and ensuring customer satisfaction with TOTVS products and services. Responsibilities and Duties * Technical support to customers via phone; * Customer service via service portal; * Execution of systemic functional tests; * Documentation/Reporting of performed activities; * Internal support to product analysts. Requirements and Qualifications * Academic Background (Bachelor's degree in IT preferred, or currently pursuing one) * Intermediate/advanced knowledge of the following modules: * Payroll * eSocial Desirable Requirements * Three-tier environment * Output generator * Visual Formula * Web service * SQL database Salary Range To be discussed Employment Type CLT Benefits * TOTVS Network University, a corporate university offering free content and certifications for all employees; * +Saudáveis Program, which supports each TOTVER through advisory services and initiatives focused on physical, mental, and financial well-being; * +Vantagens Program, Latin America’s largest discount network, exclusively for our employees; * +Cuidado Program, a personal support program for employees and their families, offering guidance across various specialties such as psychology, social work, pet consulting, etc.; * Einstein Conecta, a complimentary online medical consultation benefit provided by physicians from the Albert Einstein Israelite Hospital; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at selected metro stations; * Extended maternity and paternity leave; * Lactation room; * Bicycle parking; * Changing room; * Life insurance; * Childcare allowance; * Private pension plan; * Office designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation chairs; * Gympass. About the Company As a technology industry leader, we are a community of nonconformist individuals driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Your professional development happens here in an inclusive, respectful, and energizing environment — people supporting people! We pursue sustainable growth. We leverage data and AI to drive smarter, more efficient outcomes for our customers. Join us in innovating and building the future of technology. #VemPraTOTVS #SomosTOTVS