Customer Service - Negotiation

Description

Job Summary: We are seeking a Credit Recovery Specialist focused on results and negotiation to contact delinquent customers and manage payment agreements. Key Highlights: 1. Credit recovery activities 2. Focus on results and negotiation 3. Customer contact and follow-up *We seek professionals with strong communication skills, results orientation, and negotiation aptitude for credit recovery roles.* **Position:** Credit Recovery Specialist **Work Location:** Centro – Belo Horizonte/MG **Schedule:** Business hours, Monday to Friday **Main Responsibilities:** * Contact delinquent customers via phone and WhatsApp; * Negotiate payment agreements and terms; * Record and update information in the system; * Monitor payment commitments and follow up with customers. **Requirements:** * Completed high school education; * Strong communication and negotiation skills; * Persuasive profile with goal orientation; * Prior experience in collections or credit recovery is considered a plus. **Compensation and Benefits:** * Fixed salary of R$ 1.621,00 * Variable compensation through commissions (potential earnings up to approximately R$ 2.500,00) * Commissions based on individual and team goals * Transportation allowance * Meal voucher of R$ 15.00 per working day * Life insurance * Partnerships with higher education institutions * Birthday day off * TotalPass (access to gyms and wellness activities) Employment Type: Full-time CLT Salary Range: R$1.621,00 - R$2.000,00 per month Benefits: * Partner programs and commercial discounts * Life insurance * Meal voucher * Transportation allowance Work Mode: On-site