As a Customer Service Agent - Mid-Level, you will join one of Brazil's leading technology companies. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, forward-thinking individuals committed themselves to technology and its power to transform the world. That was merely the beginning of a trajectory that has established us as a solid market reference and one of the best companies to work for. **Responsibilities and Duties** * Composure and skill in managing conflicts and tensions, as well as serving customers with diverse profiles. * Action-oriented approach grounded in process and time optimization principles. * Ability to prioritize tasks and optimize effort to achieve optimal results. * Speed combined with focus, and data- and number-driven decision-making. * Strong interpersonal relationships across different departments. **Requirements and Qualifications** * Completed high school education. * Bachelor’s degree in Business Administration, Marketing, Statistics, Economics, or related fields preferred — Technologist-level degrees accepted. * Minimum of 1 (one) year of relevant experience. * Proficiency in resolving complex problems and crises. * Agility and composure when handling customer relationship crises. * Essential skills in managing processes, workflows, projects, and people. **Additional Information** * Transportation allowance (6% discount); * Meal voucher (5% discount); * Benefits club: partnerships offering discounts; * Co-payment health plan; * Optional dental plan (self-funded); In our continuous development, we foster an environment of collaboration, respect, and ease. **We invest in talent development** and implement practices that optimize and integrate diverse technological and innovative aspects.