Trainee Support Analyst

Description

Job Summary: Join our team as a Trainee Support Analyst in an environment where people, ideas, and solutions converge—providing initial support and tracking service tickets. Key Highlights: 1. Handle customers via phone, GLPI, and omnichannel 2. Provide initial support for VoIP telephony (Asterisk) and Linux servers 3. Log and track service tickets, escalating complex incidents Description: SUPPORT ANALYST \- TRAINEE If you want to be part of an environment where people, ideas, and solutions converge, join our team and contribute your talent! Responsibilities: * Handle customers via phone, GLPI, and omnichannel; * Provide initial support for VoIP telephony (Asterisk); * Perform basic checks on Linux servers (RHEL 7 and 9\); * Log and track service tickets, ensuring proper escalation when necessary. * Escalate more complex incidents and problems to higher support levels. * Monitor the entire lifecycle of service tickets until resolution. * Support the team in continuously improving customer service and documenting procedures. Minimum Requirements * Technical or undergraduate degree in Information Technology or related fields, completed or currently pursuing * Basic knowledge of VoIP and Linux; * Strong interpersonal skills and ability to interact effectively with customers; * Organized, detail-oriented, and eager to learn. Preferred Qualifications: Prior experience in technical support; Basic networking knowledge (IP, ping, traceroute). Work Format: On-site \| Santo Agostinho \- BH Schedule: 40 hours per week (day shift) Benefits: Meal/Voucher Allowance: BRL 29.81 per day Symbolic Food Basket: BRL 80.00 per month Transportation Voucher or Fuel Voucher Life Insurance Unimed Health Plan Partnership with Open English Scholarships of up to 40% for undergraduate programs at Faminas No benefit deductions from paycheck Employment Type: Full-time Minimum Education: Technical vocational training Professional Level: Technician/Specialist 2511010202241719767