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Job Summary: Telecommunications professional to provide specialized technical services, conduct surveys, and mediate the relationship between company and consumer. Key Highlights: 1. Provide specialized technical services via telecommunication 2. Mediate the relationship between company and consumer 3. Operate systems and tools **Requirements and Qualifications:** At least 18 years of age; Completed high school education; Strong persuasive ability; Good probing skills; Quick reasoning; Effective listening with consistent emphasis on quality customer service; Fast reasoning; Good adaptability; Excellent typing skills; Proficiency in formal writing; Intermediate knowledge of computer science. Reside in Belo Horizonte. Availability to work during afternoon and night shifts. Responsibilities: Provide specialized technical services, conduct surveys via telecommunication, and mediate the relationship between company and consumer, following planned and controlled scripts and procedures, as well as those transferred by frontline teams for differentiated services—such as complaint registration and specific customer interactions—through operation of systems and tools provided by the company. Minimum Educational Requirement: High School (Secondary Education) Desired Education: High School (Secondary Education) * Partnership with Universities * Partnership with SESC * Wellhub * Transportation Allowance * Meal Allowance * Medical Assistance * Dental Assistance
