Job Summary: A professional responsible for supervising customer service teams, monitoring tickets, ensuring customer service quality, and guiding and evaluating team performance. Key Highlights: 1. Supervision and management of customer service teams. 2. Growth-oriented environment focused on relationship-building and transparency. 3. Skill development and exploration of passions. **We seek individuals who embrace challenges.** In this role, you will supervise customer service teams, analyze and monitor the ticket queue, and oversee general customer service practices. **People with Disabilities and/or Rehabilitated Professionals — Your Talent Is Valuable to Us!** We are committed to building a diverse and inclusive talent pool. We believe true innovation stems from diversity and inclusion. Our mission is to simplify lives through technology and connectivity, and to achieve this, we value every individual contributing to our success. **We Cultivate a Growth-Oriented Environment:** Interpersonal relationships are highly valued. Determination to achieve results. Transparency in all our actions and communications. **Responsibilities and Duties** * Provide support during customer interactions; * Supervise performance outcomes; * Guide and evaluate team performance, ensuring organizational goals and objectives are achieved efficiently and effectively; * Deliver feedback; * Handle attendance-related matters, reporting all relevant information to your supervisor concerning Coordination and Management areas. **Requirements and Qualifications** * Currently pursuing or completed a bachelor’s degree; * Excellent communication and interpersonal skills; * Ability to work both collaboratively and independently; * Proactivity and problem-solving capability. **Additional Information** **Work Schedule:** Mon–Fri, 1:30 PM–10:00 PM \| weekend shift rotations **Work Location:** Rua Mato Grosso, No. 224, Barro Preto \- Belo Horizonte Nice to meet you — we’re Brasil TecPar! **For over 30 years**, we’ve pursued the exciting mission of simplifying lives through technology and connectivity, **shaping Brazil’s digital future.** We are a diverse team of tech-passionate professionals united by our commitment to creating impactful solutions that improve people’s lives across every corner of the country. Recently, we took another significant step in our growth journey: **Blink, Justweb, and Nova are now part of our ecosystem!** Together, we further expand our presence and capacity to transform connectivity across Brazil. We are recognized by the ABRINQ Foundation as a child-friendly company. Additionally, we hold certifications from ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good. By Q2 2025, we grew by 70.5% and have already connected over 1 million customers nationwide. Today, we have over 4,000 TecFriends spread across 8 Brazilian states. Every voice matters, and every idea is an opportunity to make a difference! Here, you’ll enjoy the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting — it’s about continuous evolution. Shall we grow together? \#VemSerUmTecFriend
João Silva
Indeed · HR
João Silva
Indeed · HR
