Job Summary: Customer service professional responsible for resolving issues, answering questions, and fulfilling requests—ensuring a positive customer experience while applying empathy and product knowledge. Key Highlights: 1. Prioritizes human creativity and technology to elevate people's potential. 2. A global team committed to innovation and transforming the world. 3. Focus on excellence, innovation, and a collaborative spirit. **A team driving change** We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations. **Challenging the market through change** Together across the globe, we strive to make a world of difference. Accenture is a leading global professional services company delivering digital, cloud, and security solutions. By combining unparalleled experience and specialized skills across more than 40 industries, we offer services in Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. When we work together, change becomes the most dynamic and powerful source of progress available to you. With over 738,000 people operating in more than 120 countries, we are committed to innovating daily and transforming the world into a better place for people. **Join us – Operations** We are reimagining how people work and how businesses perform—by harnessing the power of valuable data for decision-making, innovative technologies, and advanced machine intelligence. In an era where people remain essential to success, join a team that prioritizes human creativity and fosters a workforce where technology elevates people (not the other way around), freeing them for more creative thinking and engaging work. **Your day-to-day responsibilities:** * Customer support via voice, email, and messaging; * Resolving issues, answering questions, and fulfilling requests; * Logging and tracking incidents; * Ensuring a positive customer experience with empathy and product knowledge. **Additionally, required knowledge includes:** * Advanced Spanish; * Minimum 2 years of customer service experience (preferably in retail; at least 1 year minimum); * Completed or ongoing undergraduate degree; * Familiarity with customer service systems and CRM. **Benefits:** Medical Assistance – 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance (no payroll deduction) Life Insurance Private Pension Plan Gympass Discounted company stock purchase option Pharmacy Discount* Childcare Assistance* Language School Partnership* Extended Maternity and Paternity Leave Profit-Sharing Program (PPR)* * As per current policy Job Location: Belo Horizonte – MG **#WCO #LI-LATAM** We seek professionals aligned with our values—collaborative, excellence-driven, and innovation-focused. We value competencies regardless of race, age, gender, sexual orientation, religion, disability, or political conviction. We recognize individuals’ unique attributes, respect differences, and invest in an increasingly inclusive environment.
João Silva
Indeed · HR
João Silva
Indeed · HR
