Job Summary: The professional will provide customer service via phone, email, and WhatsApp, clarifying inquiries, scheduling maintenance services, and recording requests and complaints. Key Highlights: 1. Multichannel customer service: phone, email, WhatsApp 2. Support in problem resolution and ensuring customer satisfaction 3. Opportunity to contribute to continuous improvement of the customer journey **Company Description** SEGULA Technologies is a global engineering group serving all major industrial sectors: automotive, aerospace, energy, rail, naval, pharmaceutical, and petrochemical. With a presence in 30 countries and 140 offices worldwide, the Group is committed to building close relationships with its customers, thanks to the expertise of its 15,000 employees. A leading engineering company that places innovation at the core of its strategy, SEGULA Technologies delivers large-scale projects—from research through industrialization to production. We encourage candidates from diverse backgrounds—including but not limited to race, ethnicity, gender, sexual orientation, age, disability, and religion—to apply. **Job Description** * Provide customer service via phone, email, and WhatsApp; * Clarify inquiries, advise on services, timelines, and procedures, and schedule maintenance and returns; * Record and track requests, complaints, and feedback in the system; * Support problem resolution by collaborating with internal departments to ensure customer satisfaction; * Keep records and service histories up to date; * Contribute ideas for continuous improvement of the customer journey. **Qualifications** * Currently pursuing a bachelor’s degree in Business Administration or related field. * Prior experience in customer service. * Prior experience using Salesforce, Locavia, and Blue Fleet.