Description
Job Summary:
Execute and analyze after-sales administrative processes, ensuring operational control, information quality, technical support, and efficiency in warranty, billing, and customer service.
Key Highlights:
1. Support service order management
2. Control warranty processes
3. Act as an interface with technical support, parts, sales, and finance
Execute and analyze after-sales administrative processes, ensuring operational control, information quality, technical support, and efficiency in warranty, billing, and customer service.
Analyze and monitor administrative processes within the after-sales department.
Support **service order** management, ensuring correct opening, tracking, and closure.
Control **warranty** processes, ensuring compliance with manufacturer procedures.
Support billing processes for technical support services and parts.
Prepare managerial reports and performance indicators for the department.
Act as an interface with **technical support, parts, sales, and finance** departments.
Monitor deadlines, documentation, and administrative records.
Contribute to continuous improvement of departmental administrative processes.
Support internal audits and compliance processes.
Minimum Education: High School (Secondary Education)
* Transportation Allowance
* Health Insurance
* Meal Card
* Dental Plan