Job Summary: We are seeking a professional to configure and train clients on our corporate travel management platform, guiding them through their onboarding journey and optimizing tool usage. Key Highlights: 1. Simplifies corporate travel management with technology. 2. Focuses on technology to solve problems and deliver results. 3. An environment that values growth, customers, and collaboration. **Business travel shouldn’t be complicated.** This conviction drives us, and technology is what enables us to turn it into reality—for travelers and for those who manage travel. **Onfly is Latin America’s largest B2B Travel Tech company.** We were founded to simplify corporate travel management, and along this journey, we discovered the best way to achieve this is by combining technology with challenging conventional wisdom. Every Onfly department uses technological tools as part of its daily routine—not as special projects, but as a natural way to solve problems, make decisions, and deliver outstanding results. We’re growing and looking for people who believe that every role, in any area, can be performed more intelligently with the right use of technology. **Our values guide our daily actions and make a difference in our outcomes.** If you believe growth drives momentum, the customer must remain at the center, technology and simplicity work, focus combined with collaboration and courage challenges the obvious; Join us and become an **ONFLYER**! **Responsibilities and Duties** * Configure and train new clients on the platform; * Customize platform configurations according to each client’s specific needs and policies; * Conduct training and capacity-building sessions to ensure users’ autonomy in using the tool; * Support clients during their initial onboarding journey, ensuring engagement and activation; * Analyze usage and consumption metrics, proposing improvements and action plans; * Manage requests agilely and utilize CRM systems; * Act swiftly to resolve issues and align with internal departments; * Map and anticipate potential client pain points throughout implementation. **Requirements and Qualifications** **Job Requirements:** * Prior experience in onboarding, implementation, or related areas (Customer Support, Customer Experience, or Support); * Strong communication and teaching skills for conducting training sessions; * Familiarity with CRM tools; * Experience mapping customer journeys and/or personas; * Knowledge of agile methodologies is a plus; * Must reside in Belo Horizonte or its metropolitan region. **Education:** * Currently pursuing or completed undergraduate degree in Business Administration, Commercial Management, Communications, or related fields; * Preferred: courses or knowledge in UX, CX, Customer Success, Onboarding, or Sales. **Additional Information** * Flexible meal voucher — R$ 40.00 (no 6% deduction) * Flexible transportation voucher (no 6% deduction) * Unimed Health Plan — no co-payment and no monthly fee for the Onflyer (fully covered by us) * Dental Plan (monthly fee deduction) * Pharmacy discount * Online psychotherapy — Vittude * Gympass and TotalPass * 90% tuition subsidy for language studies * Discounts on undergraduate and graduate programs (UNA, UNIBH, and Anhanguera) * Zelo Group Funeral Assistance * Extended Maternity/Paternity Leave * R$200.00 voucher on Onhappy — our leisure travel platform * Life insurance #### **We are Latin America’s largest B2B Travel Tech company and, for two consecutive years, have been ranked among the best places to work in Brazil by Great Place to Work.** #### **With intensive use of technology and a healthy dose of human warmth,** **we simplify travel and expense management for over 1,600 client companies**, delivering greater practicality, cost savings, and comfort to all individuals. #### **We believe business travel can be simpler with technology. To fulfill this mission, we seek talent for mutual learning within a high-performance team eager to grow significantly.** #### **Driven by innovation, we believe diverse and inclusive environments generate impactful results. Thus, we offer space for everyone and promote opportunities to accelerate careers.**
João Silva
Indeed · HR
João Silva
Indeed · HR
