Description
Job Summary:
Responsible for first-level support to platforms and users, performing analysis of issues and understanding the technical requirements of services.
Key Highlights:
1. First-level support for platforms and users
2. Analysis of operational issues
3. Phone-based support
Required Knowledge
Technical education in Information Technology is desirable; basic knowledge of hardware, software, and telephony equipment; familiarity with TCP/IP. Note: Experience may be substituted by formal education.
Responsibilities
Provide first-level support to the company's platforms and users; analyze operational issues; deliver phone-based support; understand the technical requirements of requested services; perform duties according to technical service knowledge.
**Minimum Education:** High School (Secondary Education)