Service Supervisor

Description

Job Summary: Responsible for managing service operations for equipment and components, ensuring adherence to deadlines, quality, cost control, and customer satisfaction, with emphasis on relationship management and team coordination. Key Highlights: 1. Management of service operations for equipment and components 2. Customer relationship management and team coordination 3. Operational performance indicator control and team development ### **Job Description** Responsible for managing service operations for equipment and components, ensuring compliance with deadlines, quality, costs, and customer satisfaction. Directly engages in customer relationship management, team coordination, and operational performance indicator monitoring. ### **Main Responsibilities** * Plan, organize, and oversee field and workshop service execution; * Attend to customers, negotiate deadlines and budgets, and propose technical and commercial solutions; * Monitor performance indicators, team productivity, and work order quality; * Conduct follow\-up on proposals and support service and parts billing; * Ensure cost control and operational profitability; * Lead, guide, and develop the technical team; * Ensure compliance with SSMA standards and internal procedures. Minimum Education: Bachelor's Degree